TD Fixed Mortgage Consumer Reviews

I am a customer with TD since 2004. I am in excellent standing with a credit card limit increase every now and then. Zero delayed payments. I have a current mortgage for our condo in Mississauga since 2015. This year we decided to move to a townhouse in Burlington. I applied through my what used to be favourite entity: TD Bank. I got pre-approved. Three months later we picked our townhouse and I applied for the mortgage - approved with no problems. On a Monday, my lawyer called me telling me she received the instructions from the bank to proceed and to come in on Thursday to sign. I went on Thursday and signed my documents as my closing date was the next Monday. Thursday afternoon I receive a call from TD saying that they decided to revoke their decision. No reason was given. One week later and after tens of calls, I still do not know the reason. I got so many calls but no resolution. I had to find another option and get approved in 2 business days to avoid losing my advance $30,000 and to ensure that my family has a place to stay next month. Still, in shock to the treatment I received and what's hurting more is the timing and the fact that I do not know why this decision was made! Speechless and heartbroken.