Scotiabank Fixed Mortgage Consumer Reviews

We were referred to our mortgage “specialist” when purchasing our first home. As referrals are often a trustworthy source we decided to go ahead. I had been in contact with a few other representatives at local banks, getting rates, information, etc prior to getting in touch with our representative. Thank goodness I had! These representatives were helpful, quick to respond, and happy to answer my questions, knowing I was a first-time buyer. Upon meeting our representative, she was far from helpful. She was not accommodating and unorganized. She asked for documents 2-3 times after they had already been provided and “lost” them in her inbox. Luckily I had spoken to the specialist of another bank and was semi-aware of what was needed and the next steps as we got closer to closing. Nothing was explained. She made assumptions on whether we’d prefer fixed vs. variable, biweekly vs. monthly, provided 0 updates. Any questions we asked were redirected to someone else, “ask your realtor”, “call the City” and responded to after a minimum of 2 attempts, 3-4 weeks after the initial email. Now that the sale has closed, good luck getting anything out of her! She collected her commission and washed her hands clean of us! Again, I have worked with their insurance products in the past and have had great customer service. Any questions, even if not answered that day, were looked into, responded to in a reasonable time, and addressed. Oftentimes, answers to my questions can easily be found on Google or through discussing with others but in the case, I cannot find an answer, I’ll reach out to one of these specialists to help (that’s their job, right?). She is far from a professional nor a specialist! If you need a mortgage, the biggest loan you’ll take out in your life, avoid them!