CIBC Fixed Mortgage Consumer Reviews

I am really frustrated with CIBC handling their loyal customers like us who has been with CIBC since day 1 and all their products with CIBC. I have contacted them since last year several advisors including you at CIBC regarding this early renewal (CIBC Eglinton Square, CIBC Mortgages) and sending requested documents from time to time. I am currently at a 3.89% fixed closed interest rate and I wanted to early renewal and I was told a 25% portion of the penalty was waived. After so long, I was declined.
I am really not happy with CIBC treating their already existing clients. I am seriously shopping around now for my mortgages and already I got some offers from some other financial institutions at a lower rate with some cashback offers to cover a portion of my penalty. This is ridiculous wasting my time sending all these to CIBC. You could have just mentioned that CIBC only considers their interests, not their customers and It would never be possible