RBC Fixed Mortgage Consumer Reviews

We went with RBC for our mortgage because I always had the impression growing up that they were the "premium" bank had the best reputation in terms of customer service. We're so, so disappointed. We got a good rate but that's about it. The mortgage process has been a string of unanswered emails, rude one-liners, unclear terms, hidden fees that get charged without notice, and representatives who clearly take no pride in their job and do not care about the client. I can't count the number of times that I've called to follow up on something that they didn't address in an email, only to be told that they are "in the car right now" or "haven't opened their laptop yet that day". I work a client-facing job myself and would never dream of talking to a client this way. I can't even imagine how much commission they are making on this mortgage. The whole experience has been very disappointing and I think we'll be looking elsewhere when it comes time to renew. RBC no longer has the shine that it used to.