Whatever you are saving, it won't be worth it
by Steph on Sep 26, 2023
1 out of 5 stars
Mortgage Reviews
MCAP Fixed Mortgage Consumer Reviews
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(65 reviews)
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Before choosing MCAP, we had seen bad reviews online, as well one broker said he didn't deal with them specifically as they're "difficult to work with".
My experience has been the total opposite. I've contacted them a few times with questions over the first few years of my mortgage, never had to wait more than a few minutes to talk to a representative, all of whom have been extremely friendly and helpful. As well, all my requests were addressed and solutions were delivered in a timely manner.
Most of all - we have an awesome rate! Among the cheapest, we've heard of!
I recently switched mortgage companies to MCAP in order to get a better rate. We opted out of paying the property taxes with our bi-weekly payment. When our first payment came out, it was the wrong amount and when I called to have the problem fixed I waited on hold for almost 2 hours. The representative said it would be fixed and my next payment would be significantly less. The next payment that came out was exactly the same overpayment as they had previously taken.
All in all, not a good way to start a new customer service relationship. DO NOT choose this company.
I have never worked with a more incompetent company in my life. The amount of time I spent jumping thru hoops that made no sense and having things put on hold and not working was incredible.