National Bank Fixed Mortgage Consumer Reviews

I had asked for a mortgage deferral of two months during COVID-19. Something they advertised and it was really easy to do. My mortgage payments had always been automatic and I am the last person to not pay her bills. Two weeks after I applied for the deferral I noticed that the payments had stopped and I thought, that worked great. Oh well, still in the middle of COVID-19, a few weeks later, I receive a call from their collection department asking me why I stopped making payments. Needless to say, I was shocked and not pleased and asked her to look into it. There was no apology at all, just, oh well, we haven't processed the deferral yet!!! So why did they stop my payments? I was livid that I was receiving the call after the banks were all advertising how much they care about their customers. The only excuse she told me, is that she doesn't have access to other account information as if that's my fault. Sorry, but I can only give National Bank the worst rating for Customer Service after this experience.