RMG Fixed Mortgage Consumer Reviews

Mortgage broker for 20 years. Sent a transaction to RMG which took 6 days to provide a response & a further 5 days to rectify an error. Due to the delay, I submitted to another lender & received approval in 24 hours (higher rate). The RMG commitment was sent to the client, signed & returned. 14 days later, RMG advised they made an error & the interest rate was readjusted higher. This mistake was the fault of RMG & I asked whether they would provide some form of compensation for it. A NO response. The client agreed to the new terms. I had told them three weeks earlier I had another approval, even though they received the customer's accepted & signed commitment, RMG arbitrarily cancelled the mortgage transaction. No compensation to the client & no response to the complaint. They ignore complaints & don't deal with them. This is not a company with which you should do business.