Tangerine Bank Fixed Mortgage Consumer Reviews

It was a total nightmare dealing with the Tangerine mortgage department. I had my first mortgage back in 2011 with them and have been banking with them since it was ING Direct. But in January 2019, applying for a new mortgage was a disaster. The mortgage advisor was unreachable at critical times during the buying process. No returned emails or phone calls. Numerous requests for papers and documents... The process took months and I almost lost the house we made an offer on. We turned around at the last minute and got approved and got all the documents needed with another bank in just a few days. What a nightmare... please stay away. It is an online bank. It is good when everything is going well but it can be a totally different story when you need to see or speak to someone...