Tangerine Bank Fixed Mortgage Consumer Reviews

You do get what you pay for, Tangerine was the lowest advertised rate when I looked around and since I had been banking with them for many years I decided to go with them. The initial application went smoothly, but everything else after that was a nightmare. The so-called "mortgage manager" was unresponsive to emails or phone calls. If you miss one of her calls you will never get her back on the phone when you try to call. She has none of the answers to any of the questions and her only response is " I have to ask the underwriter". Tangerine can randomly throw in additional conditions to their commitment even after all the paperwork has been signed. The mortgage manager just randomly forwards the underwriters' emails to you without even reading them and has no clue where you are in the application even though she's supposed to help you through this process. Countless phone calls and emails not responded to caused me a lot of unnecessary grief and anxiety, especially with them throwing me curve balls less than ten days to closing. I was ready to go with another bank.