Tangerine Bank Fixed Mortgage Consumer Reviews

The application process was pretty straight forward, however, the frustration is in trying to get my questions answered in a timely manner. Impossible to get my mortgage adviser to contact me over the phone or even reach him. They never answer their phone or return calls. So I communicate via email which is fine if they could at least respond. Due to the volume, they state their response can take up to 3 business days. However, it is well past the 3-day mark and still hasn't received a response to any of the questions. Tangerine needs to improve this process and provide a more personable experience with customers and be more responsive.