Tangerine Bank Fixed Mortgage Consumer Reviews

Online banking, easy to add a mortgage. Would not port over mortgage rate. Worked to get a better rate ... Willing to go elsewhere. Good repayment terms and early payment amounts

The application process was pretty straight forward, however, the frustration is in trying to get my questions answered in a timely manner. Impossible to get my mortgage adviser to contact me over the phone or even reach him. They never answer their phone or return calls. So I communicate via email which is fine if they could at least respond. Due to the volume, they state their response can take up to 3 business days. However, it is well past the 3-day mark and still hasn't received a response to any of the questions. Tangerine needs to improve this process and provide a more personable experience with customers and be more responsive.

Since it was over ten years ago that I first got this mortgage I don't recall much of the details but I recall that it was easy and I've renewed with them since. I probably could have gotten better rates.