Laurentian Bank Fixed Mortgage Consumer Reviews

It is really unfortunate and frustrating experience from the BLC branch 575. I talked from customer service to the management and in discussion since March 2021 but still not getting a commitment from them. Whenever try to contact someone give a call or only bother to send an email that we are working on and update you. Last week I discuss this matter with a Director and he assures for a swift response despite the fact that I got the file complete a week ago without providing commitment. No one bothers to offer compensation for wasting 4 months and still hanging my file in limbo. Sorry to say but very disastrous customer service after the departure of FD. It is not my problem if someone is on vacation or absent or transfer to another department and funny excuse when you see that you are holding a file since the last 4 months.