Laurentian Bank Fixed Mortgage Consumer Reviews

It is really unfortunate and frustrating experience from the BLC branch 575. I talked from customer service to the management and in discussion since March 2021 but still not getting a commitment from them. Whenever try to contact someone give a call or only bother to send an email that we are working on and update you. Last week I discuss this matter with a Director and he assures for a swift response despite the fact that I got the file complete a week ago without providing commitment. No one bothers to offer compensation for wasting 4 months and still hanging my file in limbo. Sorry to say but very disastrous customer service after the departure of FD. It is not my problem if someone is on vacation or absent or transfer to another department and funny excuse when you see that you are holding a file since the last 4 months.

I have terrible customer service with them regarding my mortgage. Never ever getting any product from them.

Had 2 years left on a 5 year fixed mortgage. Have excellent credit rating. Never late on a single mortgage payment over 8 years. Sold my house and wanted to port my mortgage. I could not get an approval from Laurentian after 3 weeks of supplying them with information. Went to Royal Bank and was approved in 2 days. Laurentian simply wanted to collect the interest on the 2 years left on the mortgage despite the fact that they would not give me a new mortgage.