Laurentian Bank Fixed Mortgage Consumer Reviews

While they managed to get me a lower mortgage rate of .05% during the raise of 2022 rates, it was useless as I was not able to get into contact with them once I had my house offer approved.
I already had a mortgage pre-approval from the institution and when calling my financial advisor and leaving voicemails and emails for days I was left without answers. There was no way to reach out to an agent over the phone either and had to get there in person to be told my Financial Advisor was on sick leave and there was no way I could have another agent process my case, had to be them and no one else.
Since we only had 14 days to get everything sorted out with the bank before the offer would be rejected and I had already waisted a week, I still cannot believe I would have lost the house had I not found out. Luckily I was also pre-approved with another bank and they were quick to finalize everything, their rate being only a few percentages higher.
It's unthinkable how they would let me down as I could only refer to my financial Advisor who was unavailable for who knows how long. Would never go with them again.