Hidden cancellation fees! Run!
by Upset former client on Jul 9, 2019
1 out of 5 stars
Motorcycle Insurance Reviews
Intact Insurance Motorcycle Insurance Reviews
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(8 reviews)
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Upon having a bad crash on my motorcycle back in August, I proceeded to contact my service provider Intact. I have dealt with more than a few different providers in my life, some good, some not so much. From the onset Intact was more than helpful with my claim, it appeared they care more about my wellbeing than the destruction of a piece of machinery. I had an estimator come by my place of work, which was super convenient, and deem it a total loss. I was issued a cheque for my bike within days, which was very pleasant. I had trouble starting my replacement claim for my gear, as the appeal of looking at gear at the time was difficult with some ongoing injuries from the mishap. I was told it wasn't a rush and to do it when I felt comfortable. My adjuster gave me a step by step, easy guide to follow which I finally completed after 6 months, I submitted an email with the necessary info and the next day was told my cheque was in the mail. They somehow helped me get through a rough situation, I am beyond happy that I chose them. Hope others are as fortunate as I was.
God have mercy on your soul if you are late with a payment. $40 charge and threats to cancel your coverage. They make it impossible to speak to them; then again, they're not human
Purchased a liability coverage for the year on atv. After one month the unit blew up. Called to cancel the coverage which was only used for one month of twelve, and was told there is no refund???? No explanation however it can be transferred to a new unit. Been using this company for 10 years on the same atv. Stick to local insurance companies where you can talk to a person and rectify problems face to face.
I insured a motorcycle in May and paid double premiums during the summer months. Jevco, who Intact absorbed also did this but then took no payments during the winter months. Intact is now charging me monthly starting in October with no adjustment for the extra 6 months of payments they have already taken from me. So 1 years worth of payments from May - October for 6 months of coverage. This should be illegal but my broker assures me there is nothing they can do about it.
This company charged me 327$ a month for a new 8000$ motorcycle and when I wanted to cancel the coverage early they decided to charge me a extra 1260$. They did it without warning or any notification of a huge fee for early cancellation. Highest rates ever and horrible customer service.
I got a motorcycle insurance policy with these guys a couple of years ago. This past year my premium went up over $100 with no claims or explanation. I decided to shop around and found a better rate (just over 1/2 the cost). My Intact policy expired the end of May (the policy was paid in full from the end of the previous May) As a courtesy, I sent them an email a week later to say I would not be renewing. They sent me a registered letter saying they were cancelling my policy for non-payment and that they were setting the cancellation date to early August. They sent me a bill for over $450 to cover the time from the expiry date (end of May) to their new made-up cancellation date in Aug! This is nothing short of criminal and I would steer clear of this poor excuse of a company at all costs!