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Upon having a bad crash on my motorcycle back in August, I proceeded to contact my service provider Intact. I have dealt with more than a few different providers in my life, some good, some not so much. From the onset Intact was more than helpful with my claim, it appeared they care more about my wellbeing than the destruction of a piece of machinery. I had an estimator come by my place of work, which was super convenient, and deem it a total loss. I was issued a cheque for my bike within days, which was very pleasant. I had trouble starting my replacement claim for my gear, as the appeal of looking at gear at the time was difficult with some ongoing injuries from the mishap. I was told it wasn't a rush and to do it when I felt comfortable. My adjuster gave me a step by step, easy guide to follow which I finally completed after 6 months, I submitted an email with the necessary info and the next day was told my cheque was in the mail. They somehow helped me get through a rough situation, I am beyond happy that I chose them. Hope others are as fortunate as I was.