Canadian Tire Triangle Mastercard Credit Card Reviews

Your customer service is a complete joke. This is not how a company should treat customers. Completely unacceptable.

My wife's card had a few fraudulent transactions and she raised the issue immediately, after the card was canceled my wife called several times for the resolution and their response was very different each time. The first time they told it would take 45 days to resolve then they said afterward, it would take 3 months. Besides the customer service was very rude, I wonder how they recruit their customer service agents most are an arrogant and worthless bunch of people. If you ask something they will give you a scripted answer and no decency to speak politely with clients as if we are to blame for any issues and trying to judge. I had faced similar issues with a card from a proper bank and within 15 days they resolved the issue and have been very supportive never trying to imply anything or judge us. I would suggest you would be better off without this card and save a lot of headaches if you face any issues.

Is by far the worst customer service I ever had to deal with. 2 of 3 contacts I had with then they are rude and cynical. Do not do business with them.

What a bunch of scammers. I have had this card for 3 months and have been paying off the balance each month. The last payment of 300$ I just found out is being held for two weeks for no reason whatsoever, now I found out I overpaid by 2 dollars and I could spend that in the meantime customer service is rude... When I was transferred to a manager I was lectured about how to make payments...

Had an issue receiving my card. Made numerous calls and was misinformed every time. The new agent would just say that “they shouldn’t have told you that” or “sorry we can’t honor that”, even while all this is documented in the notes, even promises made. They claimed they will review those calls, however, no concessions or accommodations were made. The supervisors took condescending and belittling tones throughout the interaction, passing on blame and not once admitting any responsibility. Overall... the worst customer service experience ever!

I applied for a card around the first week of November 2020 and was approved for $500 instant credit on a triangle card. I used the card and made a fairly high payment way before the due date, for no default reason Canadian Tire suspended the card. Then continuous have called up to 5 - 6 times a day looking for payments. It's harassment and they refuse to stop even after being told to by a lawyer. The law says no more than 3 calls a week yet they do as they please. I'm filing a breach of contract suit against them for cancellation while the card was in good standing. They also put negative things against my credit without taking into consideration COVID. They also lied saying I requested the account closed and the number of my payments to the credit bureau. Will not tolerate the harassment anymore and will be contacting the government to file a complaint against them as well.