Credit Card Reviews
Neo Mastercard Credit Card Reviews
This page has been viewed by: Please wait... consumers
(3 reviews)
Interested in this Credit Card?
NEO CARD
- No fees rewards credit card - one of the most rewarding credit cards in Canada
- Average 4-6% cashback at partners and minimum 1% cashback on all spend.
- Plus plan ($2.99/month): average of 5% cashback at partners and minimum 1% cashback on all spend.
- Plus plan ($8.99/month): average 6% cashback at partners and minimum 1% cashback on all spend.
- Browse rewards in the app before applying - customers can download the app to see offers nearby
Filter
Most helpfull reviewsReview author
Are you interested in?
I ordered an item online & returned it to the Bay store directly on Oct 7th 2021.
They told me it would be credited to my Neo account.
I’ve made a minimum 8-10 calls & 10 emails.
Bay tells me they will call back & Neo says the same.
I’m still without my refund of $165.00.
Where or what do I do?
Tomorrow I’m going to the Bay store.
Don’t trust the Bay or Neo!
I like the idea of supporting local businesses and accumulating rewards. Probably, it will not be a card for me as I appreciate travel insurance "as a part of the package" and Neo Mastercard does not have it. Nevertheless, exciting cash back options.
3 unauthorized charges to the card between 4 and 5 am. I canceled 3rd charge with the app. In 3 hours phone to confirm charge reversal. Was informed that charges will not be reversed until the "investigation" was complete. The "vendor" to where the payment went was in Dubai.....I was in Canada. Think okay it is a process and it will be sorted very soon. Two weeks later get a bill.... still 3 charges totaling 400$ worth of car rental charges in Dubai. Call again... I am informed the vendor is allowed 45 days to respond. I was reminded that full payment is due in 10 days and missing a payment will damage my credit score.....reminded of that 3 or 4 times during the call. I look closer at the agreement/contract. Neo "alludes" to you being "fully protected from fraudulent charges". If your read a little further down there is a clearly written clause that states you are responsible for all charges applied to your card fraudulent or not.
- This lesson cost me 400$.....it could have just as easily been for 4,000$ or worse the card max
- IMO their system is hacked and my info was plucked from the system with 2 small charges applied in the hopes I would not notice
45 days for an investigation involving charges from 11,000 km away would seem to be a pretty slam-dunk investigation. I have had other fraudulent charges to credit cards before.....they were reversed before I hung up the phone. So I pay and the best case scenario is someone uses my money for 45 days, or longer, for free and I get it back..... or, and IMO the most likely, I don't get it back and I am forced to pay.
So 400$ is a lesson learned from a scammy "crypto card" with a good PR department.
RUN AWAY