customer service
by Armaanpreet Singh Bajwa on Nov 11, 2023
2.3 out of 5 stars
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
The World Elite card did not allow me to pay a foreign vendor. I tried for up to a week. Spent over 6 hours with PC MasterCard people. They bounced me around with false assurances. Finally, I gave up and sent a wire transfer.
Very dissatisfied with PC MasterCard service. Thinking of getting rid of this useless card!
Disputed a charge for a product that was supposed to be free (just paid shipping) then they turned around and billed me over $300. I disputed it with PC and they strung me along for 4 months and then turned around and said there was nothing they could do about it. Customer service is awful. No one seems to know what they are doing or at least they could not explain it to me. No other credit card I have has such poor service. I started using my other cards and put the PC card away...
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i went to one of the stores of PC Financial for applying the mastercard credit card and i explained that i just moved from ottawa to niagara falls and i want to apply a credit as well as debit card he agreed and applied that for me but he never told me anything about what i was going to face next even i worked for PC financial for some time but i’ve never applied someone’s card just to complete my daily target i’ve never been that selfish, they applied my card and put wrong postal code on it then for confirmation they said that provide us proof of address and proof of id i gave them my driving license my phone bill my home lease my bank statement (one month with current address and 2 of previous address) and now they are not activating my account because the postal codes are not matching and now they are not my account and saying bring 3 months bank statement with current address. it will take 2 more months to activate but i know after that it’s still not going to activate cause the postal codes will never match cause i live in niagara falls and in their system they put fort erie’s postal code, it’s their mistake on the first place and now i have to suffer for 2 or more months. i strictly recommend not to apply PC financial card if you recently changed your address or anything on your id until or unless you have 3 months of bank statements of the address you are living in, otherwise the card is awesome.