Presidents Choice Financial World Elite Mastercard Credit Card Reviews

It was FRAUD !
I can not talk to the lady on the phone because she was sending me to dispute department which was closed
Unbelievable
I did not do anything wrong and I have to waste my time to prove it ??

After months of trying to correct not receiving statements via mail or even online we will be canceling our PC Mastercard.
I’ve paid statements without multiple attempts to even see the details as they threatened collection services even after multiple customer service calls with no resolution… only false promises.
We will never deal with them again, very very disappointed in their ability to provide customer service and solutions to their own issues.
Their website is not user friendly and their customer service staff is uneducated and unable to provide assistance and solutions to issues!

i went to one of the stores of PC Financial for applying the mastercard credit card and i explained that i just moved from ottawa to niagara falls and i want to apply a credit as well as debit card he agreed and applied that for me but he never told me anything about what i was going to face next even i worked for PC financial for some time but i’ve never applied someone’s card just to complete my daily target i’ve never been that selfish, they applied my card and put wrong postal code on it then for confirmation they said that provide us proof of address and proof of id i gave them my driving license my phone bill my home lease my bank statement (one month with current address and 2 of previous address) and now they are not activating my account because the postal codes are not matching and now they are not my account and saying bring 3 months bank statement with current address. it will take 2 more months to activate but i know after that it’s still not going to activate cause the postal codes will never match cause i live in niagara falls and in their system they put fort erie’s postal code, it’s their mistake on the first place and now i have to suffer for 2 or more months. i strictly recommend not to apply PC financial card if you recently changed your address or anything on your id until or unless you have 3 months of bank statements of the address you are living in, otherwise the card is awesome.

I have been with President's Choice (PC) Financial for over 14 years. Recently, the level of customer service has been horrendous. I would have given a zero-star rating if there was such an option. Wait times to speak to a customer care agent is over an hour. If the call drops, expect no call back from the agent you waited over an hour to speak to. Trying to speak to a supervisor is not possible at any time during working hours. As for requesting a callback from a supervisor within 24-48 hours will not happen.
I find that PC Financial should invest more time in improving their level of customer experience. In the beginning, PCF was delivering a good level of service. They should read some of these reviews and step up and make positive changes.
Until they do, expect more of these reviews to pop up and long-time customers begin to leave and move to other financial institutions.

Nobody answers the phone, trying for the last 3 days and was holding for more than 1 hour every time, you can't get any resolution from this company, never ever take this card, because no one is there to talk to you...