Presidents Choice Financial World Elite Mastercard Credit Card Reviews

After months of trying to correct not receiving statements via mail or even online we will be canceling our PC Mastercard.
I’ve paid statements without multiple attempts to even see the details as they threatened collection services even after multiple customer service calls with no resolution… only false promises.
We will never deal with them again, very very disappointed in their ability to provide customer service and solutions to their own issues.
Their website is not user friendly and their customer service staff is uneducated and unable to provide assistance and solutions to issues!

I have been with President's Choice (PC) Financial for over 14 years. Recently, the level of customer service has been horrendous. I would have given a zero-star rating if there was such an option. Wait times to speak to a customer care agent is over an hour. If the call drops, expect no call back from the agent you waited over an hour to speak to. Trying to speak to a supervisor is not possible at any time during working hours. As for requesting a callback from a supervisor within 24-48 hours will not happen.
I find that PC Financial should invest more time in improving their level of customer experience. In the beginning, PCF was delivering a good level of service. They should read some of these reviews and step up and make positive changes.
Until they do, expect more of these reviews to pop up and long-time customers begin to leave and move to other financial institutions.