Presidents Choice Financial World Elite Mastercard Credit Card Reviews

I have been with President's Choice (PC) Financial for over 14 years. Recently, the level of customer service has been horrendous. I would have given a zero-star rating if there was such an option. Wait times to speak to a customer care agent is over an hour. If the call drops, expect no call back from the agent you waited over an hour to speak to. Trying to speak to a supervisor is not possible at any time during working hours. As for requesting a callback from a supervisor within 24-48 hours will not happen.
I find that PC Financial should invest more time in improving their level of customer experience. In the beginning, PCF was delivering a good level of service. They should read some of these reviews and step up and make positive changes.
Until they do, expect more of these reviews to pop up and long-time customers begin to leave and move to other financial institutions.

Wait times are exceedingly long (1.5+ hours, this is after I was contacted by PC Mastercard and given a direct number to call them). After calling the direct line, they said "oh you need to be transferred to a different Department" (this is after waiting for 1 hour and 15 min). Why is there no callback option like many other service providers?
Another issue was when I had to file a chargeback against a vendor - PC Mastercard provided no guidance, instructions or support and did not support me as the end user; they just played an intermediate party that sent emails between the vendor and myself (I could have easily contacted the vendor directly instead of enlisting PC Mastercard 'help'). The chargeback took 8 months, and it was only when I filled a public complaint on BBB did PC Mastercard give my file any attention.

Compared to the other big banks/credit cards - PC Mastercard is significantly sub-par!

Avoid PC Financial, you will get nowhere, every time I have to call they want to replace my cards, somewhere along the lines they changed my card to card used instead of primary cardholder now I am no longer able to make any changes to MY OWN account, was on hold and finally got through after 1hour 45min only for the call to get disconnected and they never called me back! I had to wait the same amount of time to cancel my card, I’m done with PC

Nobody answers the phone, trying for the last 3 days and was holding for more than 1 hour every time, you can't get any resolution from this company, never ever take this card, because no one is there to talk to you...

New customers to this card. Both my husband and I have had our accounts frozen, and a large purchase denied. When you call to speak to someone, you are on hold for over 1 hr. Have had nothing, but trouble. Not recommended.

As I write this I am at 1 hour and 49 minutes on hold! At this point, I don't really think they are going to answer but I don't want to give up and go through this again I still have a land and I decided to call on that one as well-it is sitting at 41 minutes. I am getting extremely frustrated. I cannot imagine being away from home and calling them for help. This is ridiculous and unacceptable.
I thought the free point system was great but not at the cost of this wasted time. I was already through this with them on the 13th of September-ugh! I am going to spend my points in-store and end this with them.

For such a large company to have to wait over 3 hours just to request a new card is ridiculous. Do you have one person serving everyone that has the card? Maybe a wait time notification could be added to your service so people know where they stand.
Totally unacceptable.