Attrocious wait times and poor customer service
by Sweet2bad on Jul 16, 2022
2 out of 5 stars
Credit Card Reviews
Presidents Choice Financial World Elite Mastercard Credit Card Reviews
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(18 reviews)
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Review author
Wait times are exceedingly long (1.5+ hours, this is after I was contacted by PC Mastercard and given a direct number to call them). After calling the direct line, they said "oh you need to be transferred to a different Department" (this is after waiting for 1 hour and 15 min). Why is there no callback option like many other service providers?
Another issue was when I had to file a chargeback against a vendor - PC Mastercard provided no guidance, instructions or support and did not support me as the end user; they just played an intermediate party that sent emails between the vendor and myself (I could have easily contacted the vendor directly instead of enlisting PC Mastercard 'help'). The chargeback took 8 months, and it was only when I filled a public complaint on BBB did PC Mastercard give my file any attention.
Compared to the other big banks/credit cards - PC Mastercard is significantly sub-par!