Blue Cross Travel Insurance Reviews

Avoid if you don’t want your family be left in distress. I purchased travel insurance for a newborn 15 days past our travel day because we had some coverage that comes with a regular travel Visa card that every Canadian has. This somehow rendered our policy with blue cross void (!) since they treated it as “extension” of existing “policy”. Does it make sense? Please avoid this organization. Just go with reputable company or you may find yourself in a dire situation.

We’ve been with Blue Cross for many years and just renewed for the year starting October 1, 2023. Due to our age (70’s) and waiting for surgery, 1-2 year wait, we called to cancel.
Over the years we were led to believe the coverage could be cancelled and money paid back pro-rated. Which is fine being this started October 1, 2023. Here it is November and they refuse to do what is not only the right thing to do but we were misled right from day one.
So Never ever deal with this company. This is not the only negative review on this pathetic scam.

My husband and I bought a year policy and had pre-existing added. I got sick in Costa Rica... can not call collect from within Costa Rica and my phone was running out of time. I emailed them to get permission to see a doctor. We have filled out papers 3 times now and they always give a different reason to deny the claim. The last one was because it must be in English. So we had to translate. and they denied it again. They sent me a cheque. I was surprised and cashed it. Then I got a letter asking for the money back as it was to go to can-assist, not me. I asked them why can-assist is getting paid for doing nothing yet we pay $3500 and my claim was denied. I asked to speak to someone and was told there was no one to speak to. No to a manager and no to whoever denied my claim. This company Blue Cross will take your money and do absolutely nothing for you. How do they get away with this? Scammers

Their 3rd party adjudicator CanAssistance is horrible. They work at a snail's pace. Filed a claim on Aug 2nd, it's Dec 22nd and I haven't seen the money. No one contacts you. You have to keep calling them and every customer service representative is telling you a different story. They don't know what they are doing. They sure know how to frustrate the clients and not pay out the claim. There is no way to escalate your complaint. If Blue Cross wants our business better change your adjudicator.

Waited 3 hours on hold on the phone it’s unacceptable and will not be continuing my service with them!

Don’t expect anything. If the flight is delayed over 3 hours you simply won’t hear from them. They won’t answer calls or panicked emails/texts. They’ll wait until the flight is officially “cancelled” or re-scheduled under a temp flight number hence they will say “Sorry, cancellations aren’t covered”.
Mickey Mouse operation.

I purchased this travel insurance for peace of mind. It's the first time I got Blue Cross and the first time I needed the insurance.
I've spent money on long waiting phone calls, been told to call the next day and so on. I've never got the help I needed and had to pay from my own pocket.
This insurance just takes your money. Don't expect any help.

Received two separate emails a month after filing my claim asking for the same thing. Finally decided to call to follow up another month later waited an hour on the phone and got the rudest agent ever. Not helpful, clearly couldn’t pull up my file and give me any information on status of the claim being processed. Just waiting for them to email me back in another month asking for more info…ridiculous. Will never use it again, a huge mistake...

We bought travel insurance to go to Florida for 6 months.
Broke my collar bone the second month in Florida.
Went to emergency and submitted our insurance info.
7 months later and it has not been paid.
Called the contact number and waited on hold for 3 hours 4 days in a row.
Now I am getting collection letters that will affect my credit rating!
Talked to one associate and he said it would be taken care of in a week or 2.
That was 2 months ago!
He said you can make an appointment and they will call you back.
There is no option for that when you call them.
Liars and thieves!
We leave messages and NO one ever calls us!
Scum of the earth!!!

Absolutely dishonest, shameful company. Thieves! If you have a claim the first thing that happens is you get their "claims denial department" that thinks up every phoney excuse and reason to deny your claim! Impossible to deal with... They just want to frustrate you into dropping your claim and I'm sure it works!!! To treat people this way they do when you are going through a medical event is totally reprehensible!