Blue Cross Travel Insurance Reviews

This is a terrible insurance company. First time I had a claim through them when wintering in AZ. They denied my claim because I entered USA earlier than their coverage started. (The first 21 days were covered by VISA). My coverage with Blue Cross started mid-November 2023 to end of April 2024. My accident occurred in March. The accident occurred during their coverage period, and they refused to cover the expenses. What a shame. Don’t ever use Blue Cross. Use another reputable company and pay extra if you have to. It will be well worth it. Blue Cross, I hope it was worth it to you to lose our business over a $300.00 claim.

Blue Cross is the worst in customer service. I do not recommend anyone to deal with them. They only care when you pay them, but when you have an emergency, they don't care about you. When it comes to coverage, they use tactics to waste your time so you give up and they don't pay you, even if you have provided all the documents they requested.

I had an emergency and I called them in advance to inform them before going to the doctor. After getting their approval and confirmation, I went and paid the amount. They told me they would cover the cost, but they didn't because they claimed the insurance had expired. However, the insurance was still valid; I visited the doctor on February 9th, and the expiry date was February 27th. This shows negligence and deceit.

I have contacted them many times and sent all the documents and evidence, but they keep sending me the same email asking me to resend the invoices and the travel card. I did that, but to no avail. On Facebook, they disabled the option to post pictures because they are certain so many affected people will put them to fault. I handled this case to my attorney.

La Croix Bleue est la pire en matière de service client. Je ne recommande à personne de traiter avec eux. Ils ne s'occupent de vous que lorsque vous les payez, mais en cas d'urgence, ils n'ont rien à faire de vous. En ce qui concerne la couverture, ils utilisent des tactiques pour vous faire perdre votre temps afin que vous abandonniez et qu'ils ne vous remboursent pas, même si vous avez fourni tous les documents demandés.

J'ai eu une urgence et je les ai appelés à l'avance pour les informer avant d'aller chez le médecin. Après avoir obtenu leur approbation et confirmation, je suis allé et j'ai payé le montant. Ils m'ont dit qu'ils couvriraient les frais, mais ils ne l'ont pas fait parce qu'ils ont prétendu que l'assurance avait expiré. Cependant, l'assurance était toujours valable ; j'ai consulté le médecin le 9 février et la date d'expiration était le 27 février. Cela montre de la négligence et de la tromperie.

Je les ai contactés plusieurs fois et j'ai envoyé tous les documents et preuves, mais ils continuent à m'envoyer le même email me demandant de renvoyer les factures et la carte de voyage. Je l'ai fait, mais en vain. Sur Facebook, ils ont désactivé l'option de poster des photos parce qu'ils sont certains que tant de personnes affectées les mettraient en cause. J'ai confié cette affaire à mon avocat.

Pacific Blue Cross travel insurance is the worst travel insurance company I've ever dealt with. They do not communicate at all during claim processing, nor do they give you any information regarding how they came up with the claim amount. I regret ever having purchased travel insurance with them as my hospital bill was far less than the insurance I paid for.

Submitted all necessary documentation totalling $775.50 for an acute gastrointestinal infection while on vacation likely bacterial or parasite. They do not ask you for everything when they make their initial contact with you. Every week or so they will request additional information and I am assuming that is a delay tactic. I have always acquired travel insurance and have travelled frequently over the years. This is the first time I have had to make a claim and did not realize what an agonizing task this is. Hopefully I will eventually get reimbursed but will be researching more reputable insurance coverage in future.

Do not get this insurance

It took me 5 hours in PAIN to get an ok for treatment. Got a confirmation that my arm was broken Got meds to get back to Canada Long story short. I had surgery in Canada 15 screws and a titanium plate. They oked the treatment but as of today Feb 14,2024 They will not pay the bill of $1922.00.
Do not get this insurance. They don’t pay out. They lie on the phone and don’t keep proper records. Shop else where. Run from Blue Cross.

Taking them to court. 😡

I had a very bad experience with this company. They only seem to care about money. It's difficult to contact them, especially when you're outside Canada, particularly in the Middle East. I purchased an annual medical insurance that was supposed to cover any emergency medical issue during my trip. However, when I had an urgent medical condition and I tried to reach out them through my contact in canada to ease the communication they decided to refuse the claim without providing any explanation.

J'ai eu une très mauvaise expérience avec cette entreprise. Ils semblent seulement se soucier de l'argent. Il est difficile de les contacter, surtout lorsque vous êtes à l'extérieur du Canada, particulièrement au Moyen-Orient. J'ai souscrit une assurance médicale annuelle censée couvrir tout problème médical d'urgence pendant mon voyage. Cependant, lorsque j'ai eu une condition médicale urgente et que j'ai essayé de les joindre via mes contacts au Canada pour faciliter la communication, ils ont décidé de refuser la demande sans fournir aucune explication.

I was a member of blue cross for several years, and I purchased certificates from them yearly as I am a frequent flyer. I got sick on my trips, nothing serious but I needed to see a dr. Contacted blue cross, they said they didn’t have my certificate number because I had told them I don’t have it, clearly they saw this as a chance to save money. I had to pay out of pocket for my visit at that time. They were clearly trying to save money cuz I had the certificate at home, just not on me. They didn’t know that. Matter of principle. If you with blue cross, take pics and have several copies of your certificate.

I would never get another insurance with them again. Congratulations blue cross you lost a loyal member.

My daughter was sick on the way back from NYC. We called BlueCross who informed us any big emergency hospitals will accept Canadian BlueCross. The hospital thinking it was US fortunately accepted the number (initially) as we would have been charged $2600 US dollars.
I filed a claim when I received the hospital's invoice in September 2023 after all the documentation was sent. It is now late January 2024. They informed me the adjuster recommended it would be paid. I have since received numerous collection agency phone calls and bills.
I have emailed the adjuster numerous times to gain information on the status - dead air. I am calling now. My estimated wait time is 45 minutes.
I have since bought new travel insurance and never again with Blue Cross. People are now asking, who was the provider you had issues with BLUE CROSS. I know a lot of people and am about to email my ombudsman.

I made a claim and blue cross wouldn’t pay. They said there was an advisory when I bought the insurance. How would I know that? They should have told me. They sold me something I could not use. Other insurances paid other people in my group. Go with a real travel insurance company, not a health insurance company for travel insurance. Shame!!!