Blue Cross Travel Insurance Reviews

Their 3rd party adjudicator CanAssistance is horrible. They work at a snail's pace. Filed a claim on Aug 2nd, it's Dec 22nd and I haven't seen the money. No one contacts you. You have to keep calling them and every customer service representative is telling you a different story. They don't know what they are doing. They sure know how to frustrate the clients and not pay out the claim. There is no way to escalate your complaint. If Blue Cross wants our business better change your adjudicator.

Waited 3 hours on hold on the phone it’s unacceptable and will not be continuing my service with them!

Don’t expect anything. If the flight is delayed over 3 hours you simply won’t hear from them. They won’t answer calls or panicked emails/texts. They’ll wait until the flight is officially “cancelled” or re-scheduled under a temp flight number hence they will say “Sorry, cancellations aren’t covered”.
Mickey Mouse operation.

I purchased this travel insurance for peace of mind. It's the first time I got Blue Cross and the first time I needed the insurance.
I've spent money on long waiting phone calls, been told to call the next day and so on. I've never got the help I needed and had to pay from my own pocket.
This insurance just takes your money. Don't expect any help.

Received two separate emails a month after filing my claim asking for the same thing. Finally decided to call to follow up another month later waited an hour on the phone and got the rudest agent ever. Not helpful, clearly couldn’t pull up my file and give me any information on status of the claim being processed. Just waiting for them to email me back in another month asking for more info…ridiculous. Will never use it again, a huge mistake...

We bought travel insurance to go to Florida for 6 months.
Broke my collar bone the second month in Florida.
Went to emergency and submitted our insurance info.
7 months later and it has not been paid.
Called the contact number and waited on hold for 3 hours 4 days in a row.
Now I am getting collection letters that will affect my credit rating!
Talked to one associate and he said it would be taken care of in a week or 2.
That was 2 months ago!
He said you can make an appointment and they will call you back.
There is no option for that when you call them.
Liars and thieves!
We leave messages and NO one ever calls us!
Scum of the earth!!!

Got permission to take a taxi to the hospital and open a new file. I had a ski injury and could have taken an air ambulance or ambulance but opted to take a bus back to the hotel. (Husband carried me.) I wasn't bleeding or in a coma. It was impossible to walk blocks from the hotel to the hospital in snow and ice. I ended up returning to the hotel with crutches and a brace. Same ice and snow on the sidewalks. The two taxis $15 x 2 were denied. Should have taken the air ambulance! As a result of the $30, I will change providers at the expiry of coverage with Blue Cross. Also, if you call and wait in the line, it is never answered. I waited for over an hour three times. Nasty piece of work.

Absolutely dishonest, shameful company. Thieves! If you have a claim the first thing that happens is you get their "claims denial department" that thinks up every phoney excuse and reason to deny your claim! Impossible to deal with... They just want to frustrate you into dropping your claim and I'm sure it works!!! To treat people this way they do when you are going through a medical event is totally reprehensible!

My experience is pretty much like what people said about them. They will put you in a loop of a ridiculous process and in the end, they will refuse your claim. I waited after doing all they asked and when I called them, they said my claim is refused without me telling unless I called? And after all that, the person on the phone won't even help you with what to do next. AVOID THIS COMPANY! Just pay out of pocket and it will save you. I WASTED MONEY SO YOU WON'T!

We were involved in a terrible bus accident in Mexico in which 8 people were killed.
We had a small claim and were given the run around by the terrible customer service.
You're just as better off travelling without travel insurance than dealing with this provider.