Bad service
by fayez jamal on Apr 6, 2021
1 out of 5 stars
Travel Insurance Reviews
Manulife Travel Insurance Reviews
This page has been viewed by: Please wait... consumers
(49 reviews)
Looking for the best Credit Card?
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
Filter
Most helpfull reviewsTags
Agent/rep attitude (4)
Agent/rep availability (12)
Agent/rep callbacks (8)
Agent/rep knowledge (7)
Billing/payments (2)
Claim - adjuster (7)
Claim - denial (3)
Claim payout amount (2)
Claim processing time (10)
COVID Handling (1)
Email/message wait time (2)
Insurance: Evacuation (1)
Insurance: Travel Medical (9)
New purchase experience (1)
On-hold times/transfers (1)
Phone wait times (8)
Policy clarity (2)
Policy coverage (4)
Pre-conditions (1)
Rates competitiveness (1)
Refund (2)
Trip Cancellation (7)
Trip Interruption (2)
Review author
Are you interested in?
Had our school trip cancelled due to Covid, and submitted the letter of cancellation from the school board 6 months ago. I am now a university student and am currently missing $5k for a trip that I never got to go on. This is upsetting as there has been no feedback from Manulife until a week ago when the teacher in charge of our trip emailed their complaint liaison. They have withheld our money for 6 months. At least get back to us on where it stands.
We were told that travel insurance was $15 per ticket but were charged $90 per ticket. After finding this out we called them and asked for a refund, they then said they would send our information to flighthub to get us our refund. They lied and never sent our information over. So not only did they lie to us about our insurance pricing, they lied to us about sending our information over to flighthub. In total they have wasted several hours of our time trying to get our insurance refund.