Manulife Travel Insurance Reviews

We were told that travel insurance was $15 per ticket but were charged $90 per ticket. After finding this out we called them and asked for a refund, they then said they would send our information to flighthub to get us our refund. They lied and never sent our information over. So not only did they lie to us about our insurance pricing, they lied to us about sending our information over to flighthub. In total they have wasted several hours of our time trying to get our insurance refund.

Review topics

Billing/payments New purchase experience Rates competitiveness Refund

Terrible

by A student on Sep 24, 2020

1 out of 5 stars

Had our school trip cancelled due to Covid, and submitted the letter of cancellation from the school board 6 months ago. I am now a university student and am currently missing $5k for a trip that I never got to go on. This is upsetting as there has been no feedback from Manulife until a week ago when the teacher in charge of our trip emailed their complaint liaison. They have withheld our money for 6 months. At least get back to us on where it stands.

Review topics

Billing/payments

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