They make it nearly impossible to submit a claim.
by Frustated on Nov 8, 2023
1 out of 5 stars
Travel Insurance Reviews
Manulife Travel Insurance Reviews
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(50 reviews)
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The coverage is horrible, the customer service is your worst nightmare, they don't know what they are doing and because it is farmed out of country they really don't care. Rude, unaware employees making decisions based on their untrained knowledge and text book replies.
Would not recommend this travel insurance and only added it on to my existing plan because I thought I would be given better service because of my history with Manulife. I guess that makes me naïve.
Save yourself the headache and look for a more trustworthy/knowledgeable provider before you travel.
I have submitted documents, and have receipts from Manulife showing they received the documents, but when I call to check the status, the service representative says they didn't receive the documents. It's like they are trying to frustrate their customers to the point where they give up.