Manulife Travel Insurance Reviews

We were told that travel insurance was $15 per ticket but were charged $90 per ticket. After finding this out we called them and asked for a refund, they then said they would send our information to flighthub to get us our refund. They lied and never sent our information over. So not only did they lie to us about our insurance pricing, they lied to us about sending our information over to flighthub. In total they have wasted several hours of our time trying to get our insurance refund.

I had purchased travel insurance for 1 year so that I could attend medical school in the Caribbean, but I decided to stay in Canada. I called them as soon as I knew which was about 3 weeks after I purchased the insurance and they hung up on me 3 times in total after I waited for 1 hour each time. It’s almost as if they pick up and hang up on purpose to reduce call volumes. When I finally did get to speak with someone I was declined even a partial refund. So they swallowed $985.00 knowing that I don’t need and will not be using the services. I never even travelled. It would be different if I travelled and then tried to get a refund but I didn’t even go anywhere. I asked for a manager to call back and when she called I answered and as soon as I said “hello” she hung up. Then I received an email from her saying that she tried to call me and that I won’t be getting a refund. Very disappointed. Not good business at all. I’ll be going with a different insurance company in the future.

I'll need some explaintions.
I'll need some explainations.

I was expecting over $3700 because I was hopsitalised in Glasgow (Scotland) for 6 days due to COVID. They were saying in the policy that they reimbursed transportation (plane, taxis, etc, hotels, starting with the days of your hospitalisation) , hotels, etc...

They wrote to me today saying that they were reimboursing me $625.00.

ONLY ?

You can be sure that I will call them tomorrow for sure.

UPDATE: Monday January 8th 2024. Without me getting involved at all, I learn this morning that my claim / case has been escalated, that there was an error!

UPDATE: Wednesday January 10th 2024. Manulife sent me an e-mail telling me that there were some dates missing. There is no date missing whatsoever, I was so very careful at checking everything sent numerous times. This would have been my 3rd sending them things, and every single time, I have to send it (due to the confidentiality of the things sent) $16 (CAD). Sorry Manulife, be very careful and check thouroughly things that customers send you before asking them to send them again ! I talked to a guy at the Montréal's office named Philippe, he told me that it was up to the travel agency to pay for (at least) my plane tickets and hotels after my hospitalisation, that the travel agency had to call Manulife to "make arrangements" etc... This is never the case, travel agencies do NOT call insurance companies . NEVER. It is up to insurance companies to deal entirely with claims / cases. So I am not taking care of this new e-mail sent requesting dates, as I just wrote, they have everything. The claim / case could take up to 6 to 8 weeks before I get more money back from them.