Manulife Travel Insurance Reviews

We were told that travel insurance was $15 per ticket but were charged $90 per ticket. After finding this out we called them and asked for a refund, they then said they would send our information to flighthub to get us our refund. They lied and never sent our information over. So not only did they lie to us about our insurance pricing, they lied to us about sending our information over to flighthub. In total they have wasted several hours of our time trying to get our insurance refund.

I had purchased travel insurance for 1 year so that I could attend medical school in the Caribbean, but I decided to stay in Canada. I called them as soon as I knew which was about 3 weeks after I purchased the insurance and they hung up on me 3 times in total after I waited for 1 hour each time. It’s almost as if they pick up and hang up on purpose to reduce call volumes. When I finally did get to speak with someone I was declined even a partial refund. So they swallowed $985.00 knowing that I don’t need and will not be using the services. I never even travelled. It would be different if I travelled and then tried to get a refund but I didn’t even go anywhere. I asked for a manager to call back and when she called I answered and as soon as I said “hello” she hung up. Then I received an email from her saying that she tried to call me and that I won’t be getting a refund. Very disappointed. Not good business at all. I’ll be going with a different insurance company in the future.