Manulife Travel Insurance Reviews

Manulife representative was not clear in the requirement that each person (husband and wife) must both register for Flight Assist independently on their site. Therefore, when flights were cancelled, only one individual received the refund. Two months later and Manulife representative not rectifying the issue. They make millions of dollars and are refusing to issue $140.
Poor service and customer support.
Will not use again.

I'll need some explaintions.
I'll need some explainations.

I was expecting over $3700 because I was hopsitalised in Glasgow (Scotland) for 6 days due to COVID. They were saying in the policy that they reimbursed transportation (plane, taxis, etc, hotels, starting with the days of your hospitalisation) , hotels, etc...

They wrote to me today saying that they were reimboursing me $625.00.

ONLY ?

You can be sure that I will call them tomorrow for sure.

UPDATE: Monday January 8th 2024. Without me getting involved at all, I learn this morning that my claim / case has been escalated, that there was an error!

UPDATE: Wednesday January 10th 2024. Manulife sent me an e-mail telling me that there were some dates missing. There is no date missing whatsoever, I was so very careful at checking everything sent numerous times. This would have been my 3rd sending them things, and every single time, I have to send it (due to the confidentiality of the things sent) $16 (CAD). Sorry Manulife, be very careful and check thouroughly things that customers send you before asking them to send them again ! I talked to a guy at the Montréal's office named Philippe, he told me that it was up to the travel agency to pay for (at least) my plane tickets and hotels after my hospitalisation, that the travel agency had to call Manulife to "make arrangements" etc... This is never the case, travel agencies do NOT call insurance companies . NEVER. It is up to insurance companies to deal entirely with claims / cases. So I am not taking care of this new e-mail sent requesting dates, as I just wrote, they have everything. The claim / case could take up to 6 to 8 weeks before I get more money back from them.

Submitted claim in June, it's now December. Every time I call Global Excel, the claims management department, I'm told, "your case manager will reach out to you" and of course they never do. Most recently I managed to get a firm commitment that "a decision will be reached within 30 days and if not, they will reach out with an update". Of course that was 35 days ago at this point. It really feels like they are hoping I'll forget.

I submitted a medical claim in April 2022 and still December 2023 it has not been resolved. After many hours on the phone and on hold, many emails - they Manulife thru Global Excel - send me a letter asking me to submit all the same claim information I sent a year ago, multiple times. They created a new claim number and when I asked an agent she said they will 'move' all my submission documents to the new claim, but they still need me to submit all the same information. It is ridiculous and so frustrating. This is the works company in Canada and if I can give it a negative 10 review I would do it. Avoid Manulife, avoid Global Excel. Bd service, waste of time.

I have submitted documents, and have receipts from Manulife showing they received the documents, but when I call to check the status, the service representative says they didn't receive the documents. It's like they are trying to frustrate their customers to the point where they give up.

The coverage is horrible, the customer service is your worst nightmare, they don't know what they are doing and because it is farmed out of country they really don't care. Rude, unaware employees making decisions based on their untrained knowledge and text book replies.

Would not recommend this travel insurance and only added it on to my existing plan because I thought I would be given better service because of my history with Manulife. I guess that makes me naïve.

Save yourself the headache and look for a more trustworthy/knowledgeable provider before you travel.

Back last September I purchased a family vacation using our saved air miles. We were to travel at Christmas. Our trip was cancelled. The carrier refunded our trip cost but we were still short the insurance portion of the trip. I purchased the all-inclusive package thinking this was the best thing to do. What a waste of money. I contacted Manulife to have the medical portion refunded as we didn't travel and they said they could not refund it as it was all-encompassing in the all-inclusive package and they had no way of breaking out the medical portion. In addition, I was on the phone for an hour, spoke to 6 different people, customer service, claims, sales, back to customer service, back to claims and then I finally said: "Would someone figure out whose responsibility this is?" In the end, I am out $2800 for this insurance. We never left the ground. My recommendation is, never to use Manulife, find a good credit card and use it for trip cancellation and buy your medical insurance either via your bank or another reputable supplier. Never again will I use or recommend Manulife Travel Insurance, big money grab!

From March till now (Oct) they have been processing my claim and I have sent my documents several times to them but they ask me for the same documents again and again... They are playing with me and when I call them every time someone gives me a different answer.
I never recommend this insurance!

Purchased travel insurance. Had to go to emergency. Emergency wanted money. The so-called customer support which assured both me and the hospital I was covered. After over a year and a demand for all of my records, they refused to pay over $26,000 USD in medical bills. Do not fall for them. STAY AWAY!