Manulife Travel Insurance Reviews

Please don’t waste your money. It’s a scam.
They are happy to take your money but when you have emergency and open a claim, they will make sure you get nothing. The process is painful and they will do anything to not pay for cover. I’m surprised they are still in this business. Please save your money and time. Find a trusted travel insurance

In February 2022, I ended up in Ukraine, I had an all-inclusive multi-trip policy from Manulife. In general, my return flight on February 27 was cancelled. I was stuck in a war-torn country with no way to leave there for 3 months. During that time, I repeatedly turned to Monulife for help, although I rarely had such an opportunity due to the lack of communication and the Internet. As a result, after long minutes of waiting, I received another excuse. After returning to Canada, I tried for 6 months to get at least some kind of compensation, but in the end I gave up this activity, as each time I experienced a negative experience. In general, I was not reimbursed for anything.

These people are quick to take your money and avoid payment of claims. It has been almost five months since I filed my claim and to date even after more than twenty follow up calls / numerous emails they still have not paid! Staff memeber are horrible to deal with - no empathy - and claim they are "too busy". You work and save hard to afford a vacation and when you are forced to cancel beacuse your mother dies days before the trip - they take five months to run you around! Unacceptable!

Submitted claim in June, it's now December. Every time I call Global Excel, the claims management department, I'm told, "your case manager will reach out to you" and of course they never do. Most recently I managed to get a firm commitment that "a decision will be reached within 30 days and if not, they will reach out with an update". Of course that was 35 days ago at this point. It really feels like they are hoping I'll forget.