Manulife Travel Insurance Reviews

After purchasing travel insurance from Manulife CoverMe, I had an unexpected health event that required me to submit an insurance claim through Manulife Insurance, which appoints Global Excel Management to provide all assistance and claims services under their policy. After countless follow-up phone calls and waiting almost 3 months for a response, I received a letter from Global Excel saying Manulife CoverMe would not reimburse me for the cost of my trip even though I had provided the medical proof necessary to show I could not travel. Manulife and Global Excel have tried to use the excuse that I have a travel voucher as a reason to not reimburse me even though I cannot use the voucher within the specified amount of time. I will be fighting this until I get my money back, even if I have to escalate this to a more public platform to show that Manulife Travel Insurance and Global Excel cannot be trusted to provide customer service for legitimate travel insurance reimbursements. If I could give Manulife a zero out of 5 stars, I would but that is unfortunately not an option. I will keep you all posted.

Hi
My name is Marco from Toronto Canada. I bought Manulife Travel Insurance for my wife, my daughter and myself to go to Mexico for 2 months. At the beginning of December 2021. My wife got a stomach infection ( gastroenteritis ) and I took her to the Mexican Red Cross to the emergency room.
I contacted them using the policy phone number and after 2 hours of waiting, a guy answered me with a very bad attitude as if he would be making me a favour.
He gave me a case number and an email to send the invoices, prescriptions and all the documents from the hospital by email.
I sent them after 2 days around the middle of December 2021. Today It is January 18, 2022. Until now I did NOT get any answer or any payment either.
This Manulife Travel Insurance is terrible. DO NOT waste your money and time on this service. You can be in serious health trouble trusting in this awful company.
There are more options. Take care. Thanks for reading!

Was sold a 60-day recurring covid travel Health insurance plan for my wife and myself in Nov 2021. Was informed after calling them that it is no longer valid due to the government imposing a recommended do not travel. All the other companies I called still honoured their covid travel insurance. Don't buy anything from these crooks. I am phoning to cancel my online Manulife bank accounts today.

I have purchased Manulife travel insurance multiple times for short out-of-country trips to cover our adult children when they have accompanied my husband and me. Since they have never needed to make a claim I was not aware they are not available to contact if the need arises. On his current trip to the US, my son decided to extend his stay. He was eligible to extend his policy but the option is unavailable online and multiple attempts to contact Manulife by phone and email were ignored. In fact, he was disconnected multiple times on multiple days when he attempted. This is the same number one calls for claim assistance! Their slick, quick site to purchase insurance works well but they provide nothing but a false sense of security.

I tried to contact Manulife about my insurance policy over the phone while on my trip and was hung up on twice after being on hold for over two hours. I emailed them about this and they never responded. I’ll never use Manulife for travel insurance ever again, and I’d advise anyone against ever using them.

2 hours wait for a quotation - no answer yet!

I had a claim 2 months ago, and the company didn't do it, a month later I called them and they told me it just took 14 days, again after a month I called them and they said they were looking for my effective date during this whole month!
I confirmed the date and again they told me it takes 14 days!
What you were doing in these 2 months? Just verifying the effective date?
While it just takes 2 minutes not 2 months!

We were told that travel insurance was $15 per ticket but were charged $90 per ticket. After finding this out we called them and asked for a refund, they then said they would send our information to flighthub to get us our refund. They lied and never sent our information over. So not only did they lie to us about our insurance pricing, they lied to us about sending our information over to flighthub. In total they have wasted several hours of our time trying to get our insurance refund.

Had our school trip cancelled due to Covid, and submitted the letter of cancellation from the school board 6 months ago. I am now a university student and am currently missing $5k for a trip that I never got to go on. This is upsetting as there has been no feedback from Manulife until a week ago when the teacher in charge of our trip emailed their complaint liaison. They have withheld our money for 6 months. At least get back to us on where it stands.

Manulife insured a school trip well before COVID-19. The trip was cancelled just before departure. A claim was submitted with the exact required paperwork. The families were told it will take time to process. 6 months have passed. Parents getting extremely frustrated. Repeatedly Manulife said it was only delayed due to claim. They even told us the settlement would be in early September. Now they say they are waiting on additional request paperwork. This is the first anyone had heard of this. They are stalling. Some parents are going to the major media. Others are prepping to sue. The school districts should refrain from using Manulife moving forward.