Manulife Travel Insurance Reviews

I submitted a medical claim in April 2022 and still December 2023 it has not been resolved. After many hours on the phone and on hold, many emails - they Manulife thru Global Excel - send me a letter asking me to submit all the same claim information I sent a year ago, multiple times. They created a new claim number and when I asked an agent she said they will 'move' all my submission documents to the new claim, but they still need me to submit all the same information. It is ridiculous and so frustrating. This is the works company in Canada and if I can give it a negative 10 review I would do it. Avoid Manulife, avoid Global Excel. Bd service, waste of time.

I have submitted documents, and have receipts from Manulife showing they received the documents, but when I call to check the status, the service representative says they didn't receive the documents. It's like they are trying to frustrate their customers to the point where they give up.

The coverage is horrible, the customer service is your worst nightmare, they don't know what they are doing and because it is farmed out of country they really don't care. Rude, unaware employees making decisions based on their untrained knowledge and text book replies.

Would not recommend this travel insurance and only added it on to my existing plan because I thought I would be given better service because of my history with Manulife. I guess that makes me naïve.

Save yourself the headache and look for a more trustworthy/knowledgeable provider before you travel.

From March till now (Oct) they have been processing my claim and I have sent my documents several times to them but they ask me for the same documents again and again... They are playing with me and when I call them every time someone gives me a different answer.
I never recommend this insurance!