Manulife Travel Insurance Reviews

Please be aware of this insurance. Don't buy travel insurance with them! Their policy is so poor they just want your money. Not refundable if you buy after not ten-day purchase. Even if the flight is cancelled and not your fault they will not give your money back. Don't waste your time and waste your money with them. Low service I have never met in Canada.

I booked a flight for my son through air miles and was directed to Manulife for insurance. DON'T USE THEM. My son had a medical issue and the flight had to be changed. Five months later, still waiting and impossible to contact customer service.
FIND ANOTHER PROVIDER

A very slow process of claim after positive covid test while travelling abroad. It's been 12 weeks and after being assured multiple times that they have all the information they need, they email back and say they are missing information.

Very poor customer service, long review time, long waiting time on the phone, and incompetent staff...

They took my premiums, but ZERO help for the coverage and terrible service to get help. They should pay all premiums back. Absolutely useless.

I waited an hour and 15 minutes to talk to someone who knew very little about their policies. I was appalled by the lack of knowledge of their employees and by their travel plan options. I had to let an employee know over the phone today that I might not be covered if a travel advisory to "avoid all travel" happened after he told me I would definitely be covered under the all-inclusive plan. AND I only knew this because someone had mentioned it to me last week. The same employee then let me know later that anything related to Covid 19 before I left on my trip would not be covered under any of your policies. 
If I hadn't looked up anything myself beforehand - I would have been buying a policy and paying over $300 for a policy that would do very little for me. They were also rude to me by the end of the recorded phone call. 
Furthermore, it is untenable that if I was buying the pandemic travel plan - that if I tested positive just before my trip - any cancellation of my trip would not be covered. Online according to their multi-trip all-inclusive policy legally it would be up in the air whether or not a change of travel advisory status is foreseen. Especially when all the countries I'm planning to travel to are currently under "exercise normal precautions".  BUT they have said they will not cover anything Covid related before departure, including if you tested positive before your flight at a random check. I just think that if they are offering a Covid 19 Pandemic-specific policy without offering cancellation if you happen to test positive just before you leave for a trip that is very misleading.

My husband got sick while on our vacation in Florida so he went to a hospital. Turns out he had AFib (atrial fibrillation) and he was recommended to get a procedure called an ablation done to hopefully, fix it. Once the insurance agreed to cover the procedure, we had it done. Unfortunately, sometimes it takes 2 procedures for it to work and that's what happened to us, but we decided to wait and do it in Montreal when we returned since the doctors gave him medications that worked also. We still had 2 weeks left that we had paid for from our vacation, so we were planning to stay since he was feeling good, but 2 days after he is released from the hospital, the insurance calls to say we have to return home immediately! My husband was still very weak and he also had a follow-up with the Florida Dr. that week, but they didn't give a damn. They wanted us home and said if we stayed and he got sick again, they would not cover it. They booked a medical flight for me, but they put me in the economy and my husband, accompanied by a doctor, in first class. I pleaded with them to let me sit close to him because he was very nervous and scared, but they refused. I was willing to pay the extra, but they were so anxious to get him home, that there was no room on the flight. Its March, Spring Break, so all flights were booked solid, and to make things worse, it was not even a direct flight. We had a connection in Toronto. How's all that stress good for someone who just had a heart procedure? There was a direct flight the day after, but no matter how much I argued, there was no way in hell they were going to wait another day. I won't go into all the events of the day, like the poor doctor having to wheel around my husband all through 2 airports and me having to drag his medical equipment behind him, because he only had 2 hands, but suffice it to say, it was a long exhausting day! I'm 70 years old so it was hard for me too. That's how they take care of you! We left our Florida condo at almost 10 AM and got home at 11 PM! This is a less than 4 hours flight!!! I will NEVER use Manulife again, nor recommend it to anyone I know, either.

Their website is slick, easy to buy policies, the fine print is difficult to find. Finally got access to the official Policy document AFTER purchasing coverage online. Had questions because the policy wording contradictory. A representative couldn’t answer my questions on phone and told me she would find answers and email me. Received an email with the policy doc attached (which I already had, that’s why I was calling in the first place!} but no answers or clarification. Phone lines are too busy to talk to someone else. I then called the claims department directly to ask them point-blank if I would be covered if I cancel my trip if a new travel advisory issued by the Government of Canada in future. Was told verbally “yes”, I would be covered, because I purchased the policy in November when a travel advisory was no longer in effect, and also before my travel date in January 2022, and wording in the policy states that this event would be covered if it happened in that order. After Dec 15 a travel advisory was re-issued by govt. Made numerous attempts to contact the travel supplier, finally got through on Dec 24. Cancelled my trip, then submitted 2 claims online with all supporting docs for the cost of non-refundable portion of the trip. Waited 2 months to get a decision, emails and phone calls to them did not get a reply. Claim denied, using a reason that Covid-19 was a well-known event and a travel advisory was in effect since March 2020. This was incorrect. The travel advisory was lifted/removed by the Canadian government in October 2021, after which I booked the trip and bought the policy. Govt then reissued the travel advisory on Dec 15 after I booked the trip and bought the policy. There is very specific wording in the policy of when they will pay claims for this situation, and I met all the stipulations with dates, travel advisories, etc. An identical claim for a family member was also denied for the same reason. I did everything a cautious consumer should do prior to purchasing this policy and making a travel booking, and still, they ignore wording in their policy (contract) and invent reasons why they deny my claim. Their focus is on selling, the workflow on their website is deceptive, giving you the impression you will be covered, even after I read the actual policy and had questions, they could not or would not answer them. They don’t expect consumers to read the policy. They can’t answer questions about the policies they are selling. I have 5 different phone # for ManuLife Travel Insurance. Four different companies involved in this insurance for selling, assistance, claims, etc... Very complicated to get help after policy purchase. I will contact CBC Marketplace or CBC Go Public to see if they are interested in reporting this to Canadians. Seriously considering suing them in Small Claims Court. There probably should be a class action brought against their deceptive practices.

I booked travel interruption insurance with them and booked for March 19-26. Received an email thanking me for the business, but no details. Just two buttons: View Confirmation and View Policy. I believed everything was all set.
Went to print out the details and confirmation on March 18 (the day before the trip) and couldn't get in the "View COnfirmation" with the travel date and phone number. I call and get an agent, and it turns out the system saved my trip for Feb 19-26 (how would I know this if they use start date as criteria to view). She passes me to customer service, that takes 45 minutes. I get a service representative on the line who tells me there's nothing they can do because the trip was in the past, and I should talk to my agent, Michael (there was no Michael. I did it all online). So I end up having to buy another policy but did it through someone else. Manulife essentially stole my money.

I had purchased travel insurance for 1 year so that I could attend medical school in the Caribbean, but I decided to stay in Canada. I called them as soon as I knew which was about 3 weeks after I purchased the insurance and they hung up on me 3 times in total after I waited for 1 hour each time. It’s almost as if they pick up and hang up on purpose to reduce call volumes. When I finally did get to speak with someone I was declined even a partial refund. So they swallowed $985.00 knowing that I don’t need and will not be using the services. I never even travelled. It would be different if I travelled and then tried to get a refund but I didn’t even go anywhere. I asked for a manager to call back and when she called I answered and as soon as I said “hello” she hung up. Then I received an email from her saying that she tried to call me and that I won’t be getting a refund. Very disappointed. Not good business at all. I’ll be going with a different insurance company in the future.