Manulife Travel Insurance Reviews

Back last September I purchased a family vacation using our saved air miles. We were to travel at Christmas. Our trip was cancelled. The carrier refunded our trip cost but we were still short the insurance portion of the trip. I purchased the all-inclusive package thinking this was the best thing to do. What a waste of money. I contacted Manulife to have the medical portion refunded as we didn't travel and they said they could not refund it as it was all-encompassing in the all-inclusive package and they had no way of breaking out the medical portion. In addition, I was on the phone for an hour, spoke to 6 different people, customer service, claims, sales, back to customer service, back to claims and then I finally said: "Would someone figure out whose responsibility this is?" In the end, I am out $2800 for this insurance. We never left the ground. My recommendation is, never to use Manulife, find a good credit card and use it for trip cancellation and buy your medical insurance either via your bank or another reputable supplier. Never again will I use or recommend Manulife Travel Insurance, big money grab!

From March till now (Oct) they have been processing my claim and I have sent my documents several times to them but they ask me for the same documents again and again... They are playing with me and when I call them every time someone gives me a different answer.
I never recommend this insurance!

Purchased travel insurance. Had to go to emergency. Emergency wanted money. The so-called customer support which assured both me and the hospital I was covered. After over a year and a demand for all of my records, they refused to pay over $26,000 USD in medical bills. Do not fall for them. STAY AWAY!

4 months later, hours and hours spent on the phone, and nothing. Corrected my address 3 times from the same wrong address to the correct one. Specifically told them not to direct bill, they said ok. Then did direct billing (paid the hospital directly). Then said they were sending another payment. That was a month ago. After the 6th call now, with a hold time of slightly over 1 hour and 20 minutes, they now say they're waiting to get money back from the hospital first. Totally worthless insurance. You will end up spending more time than whatever payout they eventually reimburse you for, if ever

They are very good at taking your money, but when it comes to claiming when you need to, we have been left waiting 7+ months with zero updates

I would not recommend Manulife!

Not worth even one star.
We travelled and were looking for Covid insurance, got one (at least what we thought). And got Covid on the trip, called assistant asked what do we need to collect that we would be able to claim. Did all that she said. Submitted an after vacation.
Never heard back, called a few times and was told to wait one more month.
After 5 MONTHS finally were able to reach them and were told that actually Covid is not covered!
It was so overpriced to buy but got it thinking that it is a good company and will have no issues if we will get Covid.
Ended up losing so much money and being tricked in!
They like to collect more money from you, but will find ways not to pay back!
I will never use them and will let everyone know how greedy and fear this company is. So disappointed!

Please be aware of this insurance. Don't buy travel insurance with them! Their policy is so poor they just want your money. Not refundable if you buy after not ten-day purchase. Even if the flight is cancelled and not your fault they will not give your money back. Don't waste your time and waste your money with them. Low service I have never met in Canada.

I booked a flight for my son through air miles and was directed to Manulife for insurance. DON'T USE THEM. My son had a medical issue and the flight had to be changed. Five months later, still waiting and impossible to contact customer service.
FIND ANOTHER PROVIDER

A very slow process of claim after positive covid test while travelling abroad. It's been 12 weeks and after being assured multiple times that they have all the information they need, they email back and say they are missing information.

Very poor customer service, long review time, long waiting time on the phone, and incompetent staff...