As useful as not having any insurance
by Amanda on Nov 30, 2021
1 out of 5 stars
Travel Insurance Reviews
RBC Insurance Travel Insurance Reviews
This page has been viewed by: Please wait... consumers
(28 reviews)
Looking for the best Credit Card?
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
Filter
Most helpfull reviewsTags
Agent/rep attitude (1)
Agent/rep availability (9)
Agent/rep callbacks (4)
Agent/rep knowledge (1)
Claim - adjuster (5)
Claim - denial (2)
Claim payout amount (1)
Claim processing time (6)
Complaints/ombudsman (1)
Insurance: Travel Medical (3)
New purchase experience (1)
On-hold times/transfers (2)
Online quoting (1)
Paper mail experience (1)
Phone wait times (12)
Policy coverage (2)
Renewal experience (1)
Trip Cancellation (2)
Trip Interruption (3)
Review author
Are you interested in?
I have called to file a claim on 4 different occasions and was on hold for 2+ hours each time. The email to file a claim said they're sorry if they can't meet their 15 WEEK promised email response time. Making an account with their online insurance provider doesn't allow you to file a claim even though they say it does and tell you to call (and never get through to a person) if it doesn't. Overall, it seems like they make the process of filing a claim so difficult in the hopes you'll just give up and not do it.
The worst travel insurance ever! RBC are using Allianz and you CANNOT contact them. They state you need to contact them as soon as you need medical assistance abroad. On hold for 2 HOURS while in the emergency department abroad and they NEVER answered. They have never responded to subsequent emails and attempts to make a claim online are so convoluted that you can never complete it. DO NOT recommend!