RBC Insurance Travel Insurance Reviews

Purchased this for my wife and me and ended up in ER for severe chest pain with no prior conditions or related medical records. But because this company is so shady they are refusing my claim even though the claim is relatively small. Thank goodness my employer has travel medical coverage that actually works because RBCs Allianze Global is more of a hoax than an actual insurance provider. Huge waste of time waiting hours and hours to finally get denied without reason.

When I bought travel insurance in November for travel from January 8 to April I was covered for covid. Now 1 week into my trip I learned that covid was taken off on December 23 due to a government non-essential travel advisory.
Rbc did not inform me of the changes, so now I'm on my trip without covid insurance. Fine if they want to make a change but need to tell me about it so I can make the necessary changes. I find their action rude and probably illegal. They broke our contract and kept my money.

The worst travel insurance ever! RBC are using Allianz and you CANNOT contact them. They state you need to contact them as soon as you need medical assistance abroad. On hold for 2 HOURS while in the emergency department abroad and they NEVER answered. They have never responded to subsequent emails and attempts to make a claim online are so convoluted that you can never complete it. DO NOT recommend!