RBC Insurance Travel Insurance Reviews

More than a 5-hour wait on call just waiting to ask why I was incorrectly charged for insurance that I have.

Have been put on hold 4 times, and dropped 4 times, even when transferred internally. And the review of payouts is VERY poor. Give it a try.

I would expect better customer service such as your call answering service is extremely frustrating, never connect to a real person, we tried to reach a Travel agent for 3 days, our call was never answered. No call-back feature. Your online Travel quote is fine if your medical history and age are straightforward, but sometimes you need to talk to a real person for specific questions to the questionnaire, but this you do not offer. How can a large prominent bank like RBC not have better customer service?
Can't be trusted.

Trying to talk to an agent - it is impossible! However, when I finally spoke with someone he said I had the wrong department and he hung up on me and said he could not transfer my call.
As a former staff member, I’m not happy with the service

I have had nothing but good experiences with RBC so I thought it was a safe bet to buy their travel insurance for a longer than normal trip - exceeding 30 days. While away, I had to extend my trip by a week - do you think it was possible to actually speak to somebody to do this? Not a chance! Nothing leaves a customer with an infuriating desire to set the world on fire than to be kept on hold with a sickly sweet automatic voice reminding you how important your call is - only to be dropped after 30 minutes, while overseas. I can't be bothered to find out whether RBC is bigger than Allianz, or vice-versa - but either one of them could afford to do a better job than this... Never again.

As an RBC customer for over 20 years, I tried earlier this year to get a quote only for the RBC to hang up on me 3 times without hearing a human.
For the benefit of the doubt, I tried again today. After listening about how important I am to them for 30 minutes, I thought what if I was in real trouble?
RBC really need to buck up or get out of this business. It is embarrassing.

Purchased this for my wife and me and ended up in ER for severe chest pain with no prior conditions or related medical records. But because this company is so shady they are refusing my claim even though the claim is relatively small. Thank goodness my employer has travel medical coverage that actually works because RBCs Allianze Global is more of a hoax than an actual insurance provider. Huge waste of time waiting hours and hours to finally get denied without reason.

Online quotes and policies look very good. But needed modification to their limited quotation tool and was referred to the RBC Travel Insurance centre. Over the past two weeks, I have attempted to reach the RBC Travel Insurance centre. On hold for about 10 hours total, never did reach them. Contacted my branch for an in-person visit to get a quote and they told me that they could not reach them either.
If you can't even reach them for a quote, probably best not to sign up with them for coverage!

I have used RBC TRAVEL INSURANCE many times with no problems whatsoever. Now that ALLIANZ has taken over you wait hours to get in touch with them. On the first day spent 3 hours trying to get through to them. The next day, I got up at 5 am BC time to get in touch with them on eastern time only to be told that there was no BC licensed agent that could handle my update on travel. Someone would call me back within 48 hours. 3rd day, Heading into 26 hours and still nothing. Am I to stop everything in my life waiting for service to extend my policy. My travel is in May. Guess I will have to write off my deposit and go to a live person and light insurer. SHAME ON RBC...

Trying desperately to get some help abroad but the endless long hold does not help much. Why would you put someone on hold for hours when they are calling for help when dealing with an EMERGENCY. Expect so much more from RBC - very disappointed. Oh and forgot to mention - PATH app does not exist on the play store - best of luck finding it...