RBC Insurance Travel Insurance Reviews

First flight delayed 30 minutes, then we are stuck in the plane for another 45 minutes due to a gate malfunction. Total time delayed, 1.25 hrs resulting in a missed connection. We cannot get rebooked on the same day, so spend a night in hotel. We submit a claim for the hotel. Simple? No. We are being challenged based on delay of aircraft being "only 30 min", and they are not responsible for the gate malfunction. "Common sense" says this is exactly why I get insurance? If AVION won't cover this, why do I get insurance? Terrible.

It's the worst insurance I've ever had. My flight was cancelled, and I had to book another flight. When I contacted them to ask for compensation, they asked me to send in documents. After three months, during my follow-up, they indicated that the documents had to be sent back. I sent them back, but after another three months, the person I spoke to on the phone finally said that the insurance doesn't cover flight cancellations. What do they cover????

RBC Avion Travel insurance changed and now provide 3rd party insurance coverage under Allianz Insurance and my experience in submitting delayed flight and delayed luggage has been horrible. I have been trying for over a year on a flight delay during the winter storm. The lack of Allianz support and communication has been horrendous on their claim submittal process. I Would not recommend RBC Avion Travel card nor their insurance!

It's been 7 months since my medical incident, and 5 months since I submitted all receipts (the hospital took 2 months to send invoices - as Allianz (RBC's provider) would not pay hospital directly.).
After no progress for months, I had an email today asking for a receipt that was previously submitted that was somehow misplace.
Trying to get an update via phone (with long holding times) was useless. Claim was always in progress. . .
Allianz is hugely understaffed.

I'll never buy RBC insurance again, as long as Allianz is the provider.

As a long-time RBC customer, I thought I could have confidence in purchasing this insurance product. Boy, was I wrong! My case was so simple. I fell and struck my chest. After three days of considerable pain, I felt it best to go to ER and have it checked. A few questions, a simple chest xray and the doctor confirmed to fracture or concerns. No medication, nothing else required. Good - easy. Yes, it is Florida so the bill for that was $1,600. I have been fighting with this insurer for six months. Still they have not paid and continue to get threatening emails and calls from the medical provider.
Folks, this can JEOPARDIZE YOUR CREDIT RATING. They take your money and then don't pay out their claims. I will also be formally filing a complaint with the Royal Bank.
RBC, SHAME ON YOU FOR USING THEM AND EVEN ALLOWING YOUR LOGO TO APPEAR ON THEIR DOCUMENTATION. I will be closing my bank accounts @ RBC as well.

Everything said in all of the previous reviews are 100 per cent accurate. We have been dealing with Allianz for over 6 months now trying to resolve a $200 claim and had nothing but a run around. They even went as far as wanting proof of our RBC travel health purchase as the told us that they had nothing on record. Pathetic and RBC should be ashamed for even being associated with Allianz Global ASSISTANCE! Joke of a name.

Rest assured that you won’t be able to contact them, no one answers their phones. It doesn’t matter what time of day you call, they are “always experiencing high call volumes”. When you submit a claim, be prepared for them to ask you for the same documents over and over again. It’s been a month and I’m still waiting. It’s obvious they don’t want to pay even though they should as per their policy. They are clearly trying to frustrate me so I don’t keep asking for reimbursement. Shocking defeat the whole purpose of having insurance when you get zero benefits from them!

You provide all documents to Allianz and wait...and wait...and wait.
Months later they request the same information. For example, they request proof that there is no refund... The documents sent clearly say no refund. So we rescan the same documents and circle/highlight where it says no refunds.
After multiple requests, resubmissions, and months of waiting, they move on to other requests like proof of prepaid airline tickets for our return flight. To take advantage of an employee discount we were flying standby however, our numerous canceled documents for our 5-week vacation (cut short to just 1 week because my wife fell, broke her arm, and needed surgery) cruise, etc were clearly dated after our flight home.
And trying to phone Allianz is very frustrating... a recording either informs you they are too busy and call back OR you wait hours on hold. If I could rate them with a negative star, I would. I suggest you get your travel insurance elsewhere

It has been three days that I have been trying to contact them to get clarity with regard to the insurance coverage that we have. Spend hours waiting on hold to speak to no one. Very disappointed! Find someone else who will value your business.