Dominion Insurance Auto Insurance Reviews

I had the wrong banking information on file and missed a payment, so they cancelled me. Also making my premium go way up and my vehicle was disabled until I found another company. I would STRONGLY recommend going anywhere else unless you want to waste a ton of time and money on this company.

Got a low quote from what I thought was surex.
Never got sent documents after asking twice. Paid a bunch of extra money the first month. After about 6 month's of paying the same payments, I was getting charged an extra $60 a month time and time again. What kind of BS is that? All this extra money coming out randomly for the last 7 months with no explanation and still no documents. This place is a joke and I see why the rating is God awful. Will be canceling immediately. I do not recommend this company what so ever. Sad times getting robbed during covid.

Very affordable insurance prices, but if you, actually, need to deal with the insurance company, expect a call back in 4 months. Also, you need to keep calling for updates. When you do finally get a hold of someone, keep in mind that they sound like they don't want to talk, they have better things to do. If you want to feel worried if they're going to fight for you, and if you have the patience to wait for a call back in a few months, then you shouldn't have any issues here at all.

Recently, I switched to Travelers (Dominion) because I got a call from a guy who works at Surex which is a broker company stating that he can get me a good quote for auto insurance for two cars I own and he lied saying that but that is only possible if I buy tenant insurance as well. While buying the insurance plan I asked him that I’m planning to sell one of my cars in the middle of the one-year insurance term so will the discount still continue and he said yes. Now I got rid one of the vehicles and they just removed $20 from my monthly bill cycle and when I tried cancelling the insurance he told me about the cancellation fee which he never mentioned about it until I decide to cancel what a ripoff! Worst experience ever, I would suggest not to deal with Travelers (Dominion)

Exactly like Alex explained on Jan 2018 in one of the comments below. My agent never returned phone calls and was extremely absent-minded in a lot of the claim details. It was so bad that I asked to speak to his manager, who claimed everything done by him was normal. The estimator was also absent-minded when verifying my car. He knew I had a current model GTI and when meeting me in my parking area he proceeded to check out my neighbours Hyundai SUV. One of my good friends is a damn good car painter. He told me the proper repair to the door was to replace it since there was a crease in the door that would make any repair look like crap. What did the estimator want to do? He wanted to "pull and paint" my dent from my door. When I raised concerns that it would look like crap AND it was also a current model year car; he tried to make me believe that replacement doors didn't exist. 1 phone call to my local dealership confirmed that a warehouse full of spare panels were available from Toronto. Estimated time to get to Ottawa was usually 1-3 business days. Why did he lie? To save money of course. They still wanted to go through with the cheap repair until I threatened to sue for breach of contract. They started to listen right away. Of course, they also tried to force me to some chop shop "preferred shop" of theirs too. There's no way in hell I would do that since they are again trying to save even more money and my friend is a damn good painter at his shop. I brought it there and the repair was fabulous. Unfortunately, my friend wanted additional time to work on the tint of the paint for a 100% match because they saved the time of replacing the door instead of the repair but the appraiser said no. Again reinforcing the cheapness of the company. My friend did an excellent job matching the factory paint without any blemishes. I don't see a difference. I am told it's about 95% accurate though. Still, I am happy. I tried to make a complaint on the estimator but they said they "found he was doing his job". As for agent and manager... Well, you can see why they still got jobs. Because they spend as less money as possible.

They are only interested in grabbing the money from the clients. I moved to a new place just 15km away from my old address in the same city and they increased my policy by 85% without any previous warning. Also, the bad service and on top of that they renew my policy, withdraw ahead of the first payment before even the current policy expired. Definitely there are enough reasons to make me feel robbed by this company.

I had insurance from Dominion. A part fell off a highway truck also insured by Dominion. I was hurt very bad in the accident. Dominion refused to pay for any medication. They only paid for 10 physiotherapy appointments and a psychiatrist for 2 years. They were happy to pay the private detective that followed me for 2 years 24/7. The Dr and lawyers got paid well after starving me for 8 years owing $400 000 to people for my food and medical expenses. I had no choice to take the small settlement they offered to live on the rest of my life and pay people back. I am not able to cook or care for myself. They had no care in helping me get better. The insurance company would sooner give the money to healthy people to lie for them than get the hurt people better

Hello, I wish I checked the reviews before accepting their policy. I don't know how to get out of it, no one answers the phone. God help me.

I got auto insurance from them 81 days ago, they still haven't sent me the pink slip. I have received 4 mails from them containing the payment options, so problem is not having wrong address on their system. The temporary card that they send via email is valid for 1 month, and basically, I've been driving my car illegally since that 1 month is passed. I've called them a few times, every time they say "we'll send it again". Still nothing. I asked them to send it with a tracking number. They said they don't have that option. I'm gonna call them one more time and if they don't send it via Express Post, I'll cancel my insurance.

Word of caution for others to NEVER give TRAVELERS/THE DOMINION your auto insurance business as profits are all that matter to them. I am going to hit up some online forums with details on my dealings with them to protect other people from landing in their claws! Going to head to the newspapers/news stations soon too... this is more than just about me now... it’s wrong and has to stop, they screw hard working injured people around to keep profits up. They should be doing the right thing and paying for an insured to get better. When it comes to insurance fraud they need to look in the mirror - they are the ones doing most of the fraud out there. If they are your insurer I urge you to change now - if not wait until you are in my shoes one day, when you have had an accident that wasn’t your fault and have continued injuries, and all they do is deny everything and send you to 12 assessments in 16 months. I am out over 10,000 likely so far... all because I was hurt in a 4 car accident - hurt from someone that rear-ended me. They don’t want to pay for the required therapies and devices for my recovery. They don’t care what helps you - but they love to instead spend their money on assessments - it’s truly games, games and more games. Our government needs to property control this industry - make them accountable for the item they sell - “a promise to protect you when you need them”.