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Pembridge Insurance Auto Insurance Reviews

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(95 reviews)
Pembridge Insurance
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
8.7%
Agent/rep callbacks
8.7%
Agent/rep attitude
4.3%
Agent/rep knowledge
4.3%
Email/message wait time
4.3%
Phone wait times
4.3%
Rates competitiveness
4.3%

Top negative trending topics ?

Agent/rep availability
56.5%
Claim - adjuster
52.2%
Claim processing time
47.8%
Agent/rep attitude
34.8%
Agent/rep knowledge
30.4%
Billing/payments
26.1%
Claim - not-at-fault
26.1%
Agent/rep callbacks
21.7%
Phone wait times
21.7%
Cancellation experience
13.0%
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2
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1
(7)
Tags
Agent/rep attitude (2) Agent/rep knowledge (1) App to track driving (1) Billing/payments (3) Cancellation experience (2) Insurance Rates, Prices (1) Online quoting (1) Policy coverage (1) Rates for long-term clients (1)
Review author
Consumer (1)
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Policy Cancellation

by Josh McCracken on Jun 13, 2017
2 out of 5 stars

They did not notify me of cancellation back in February. Now it's making renewal harder...

They also changed their policy so they don't accept monthly payments so now they want $2800 all up front to renew.

Done with this company.

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Review topics
Insurance Rates, Prices Policy coverage Billing/payments Cancellation experience