Pembridge Insurance Auto Insurance Reviews

Pembridge Insurance are absolute gangsters. Gangster tactics. I had trouble paying for my insurance due to a recent death in the family. I had to chip in. Two months ago, I asked for a grace period. I was still going to pay but needed a two weeks grace. They said yes. This was back a couple of months ago to make sure I gave them a heads-up. They agreed. I find out now they want payment now. At the final hour. My Insurance just expired at 12:00 last night. They are liars, they have gangster tactics. They raised my rate for no reason. Not one claim have I never filed with them. I've been with them five years. They are liars, cheaters. I'm a Law Clerk. These are gangster tactics. You don't pay up, you're done. Do not go near them. They have the worst reviews I've ever seen. The matter has gone to the Ombudsman. Their tactics are questionable.

I regret to say that my experience with Pembridge Auto Insurance has been nothing short of a nightmare. From exorbitant pricing to abysmal customer service, this company has failed on multiple fronts.

Firstly, let's talk about their pricing model. When I initially signed up with Pembridge for my 2015 Jeep Wrangler Zahara 4d, I was shocked to see the monthly premium set at a staggering $480. Their justification? The vehicle was over 6 years old. Fast forward to November 2023, when I upgraded to a brand new 2023 Jeep Wrangler 4d. One would expect the premium to decrease given the newer model, right? Wrong. Instead, it skyrocketed even higher, all because the car was new. How does that make any sense?

But wait, it gets worse. A payment issue turned into a complete nightmare. Due to a fraud alert on my credit card, my payment to Pembridge was affected for less than 24 hours. I wasn't even aware of this until I received a letter in the mail two weeks later, stating that I had lost my monthly payment option and was now required to pay the entire year's premium upfront, totaling around $5,000. Despite immediately reaching out to both Pembridge and my bank to resolve the issue, it quickly turned into a bureaucratic nightmare.

Pembridge demanded a letter from my bank explaining the situation, which took over four weeks to arrive. In the meantime, they not only canceled my policy but also left me uninsured for a month and a half, with a red flag on my record due to their incompetence. Despite my repeated attempts to rectify the situation and offer alternative payment methods, they remained obstinate, ultimately leaving me in the lurch.

In conclusion, Pembridge Auto Insurance has not only demonstrated a complete lack of understanding and flexibility in their pricing and payment policies but has also showcased abysmal customer service and bureaucratic inefficiency. Save yourself the headache and look elsewhere for your insurance needs.

I got quoted, signed the contract, paid my full year insurance. 15 days later they came back with a higher quote - almost $500.00 more. I dont believe that this is the way to do business.

I was hit by another car while at a stop sign. I’ve never really have been injured before. Pembridge insurance adjuster has made my life so difficult. I do not receive responses nor do any of the health care providers ( physios, massage therapist, concussion clinic or eye Neurologist). There is constant barriers put up and delays.
I could never imagine my own insurance treating me like this. I have a care team willing to help me but there are such delays which has not allowed me to return back to work full time.
I am a public health care provider and I would never deny a patient care ever. I am made to feel like I’ve done something wrong.
I called main office requesting change of adjuster or at the very least someone return my call but no one has.
My colleagues and family are in disbelief.

Hello ! I bought 2 new cars and started working with this company, There was no problem we talked about everything with the broker after we got it. All my payments are automatic so long as they pull out of the card, they can get the money. I think they did this on purpose, for 2 months they did not receive the payment of 1 car. And yesterday a paper came to me about not paying. And of course 2 times the price, they have not written any details, they do not turn the phones now, even though it is me who is right. When I send an explanatory e-mail, they told me, you just have to pay. But what do I have to pay, why, how, why did not you get the money from the card in the automatic payment. As I said don't work with these people, I think they do it intentionally scammers.

Absolutely please refrain to do business with PEMBRIDGE INSURANCE. I have filled an auto claim for one month already. I have called many times in the last twenty days. Each time call goes to a third-party call center which could be in India or elsewhere. The call center just takes your messages but no reply and no action.
In between, I had a chance to speak to someone. They have a lack of knowledge and kind of rude behaviour. Their hours of operations are very limited. I maybe end up filing a lawsuit because my claim is still unresolved.