Pembridge Insurance Auto Insurance Reviews

Has anyone filed a complaint with intention of filing a grievance with the FSCO ombudsman? Seems adjusters are the worst at Pembridge. 2 months since I opened my claim and I still don't have a resolution.

My wife and I have had the Apps on our phones for almost 4 months now and we are very disappointed in the App. It stops working constantly and records us driving when we are not even in the car. I have also talked with others who have this App and we all agreed that the App seems to be biased to men. I have had a clean driving record and the App said I get a 10% discount yet the App said my wife has been logged as speeding and using her phone while driving and yet she gets a 20% discount. I found this App inconsistent and faulty.

As soon as my policy is up for renewal, I am changing companies.

I have never had such a poor customer service experience with an insurance company in my life. Four months ago, I had a simple parking lot hit and run and I still haven't received so much as a phone call. I have left over a dozen voicemail messages with no response. The only communication from them was a letter saying that they could not reach me by phone. In fact, they have never even called or at least left a message.

If I could give them a rating of 0 I would.

I made a claim in February 2022 for a not-at-fault accident. I called to report it less than 24 hours after it happened. It was a weekday. I was told someone would be in touch in 5 to 9 business days. They blamed COVID. No one called in 5 or 9 business days. In fact, I had to call for a status update after nearly a month had passed. I rented a car and paid out of pocket, fully trusting they would reimburse me.

The first adjuster I got was beyond useless. The vehicle was a total loss so I was transferred to a different adjuster. The second adjuster was better and the settlement payment was made soon after the new adjuster took over. I made the mistake of accepting payment for the vehicle only and taking the adjuster at his word when he said the reimbursement cheque for the rental vehicle would come separately. I was told verbally on three different occasions that the rental vehicles were approved so I really wasn't concerned about being stiffed at the time.

I've lost track of how many times I called and emailed my adjuster and his manager. In the beginning, the adjuster was helpful and I was hopeful that this payment would be made in the near future. I would call about once a week for an update and he'd always tell me that it was being processed. Eventually, he stopped answering my calls and responding to my emails.

I called the general customer service phone number a few times and they'd committed to passing along my message. They couldn't transfer my call to anyone who could actually help. All they could do was make empty promises and waste my time.

I got sick of being ignored so I gave up trying. About a month ago (three+ months after the claim started) I decided to try again... just for a laugh. I managed to get through to a real adjuster this time. She asked for receipts for the rentals and I provided them. She told me the cheque would be released in 5 to 7 business days and I'd receive it soon after. I made her aware of the nonsense I'd already endured and she apologized.

The cheque finally arrived just last week, nearly four months after the accident happened.

This is the worst customer service experience I've ever had.

My advice is to take your business elsewhere.

In the winter of 2020, I was driving on highway 108 in New Brunswick Canada around 10 pm. Out of the blue, a deer bolted from the passenger side. We had no chance to avoid the accident so we struck the deer. We stopped and called the RCMP but since the deer was not on the road and none of us were injured, they did not come out. We were able to drive home. The next day we called Pembridge insurance. They treated us so poorly on the phone indicating we were at fault for the accident. When I arrived back home in Ontario there was a registered letter waiting for me. I opened it up and it was a cancellation for non-payment. How can I have a non-payment when they automatically withdraw payment monthly from my credit card.
I was told my credit card was expired. They never called me or write to me informing me. I phone my bank and the bank told me if they had tried to get the funds when they said they did there were no issues. To settle this they said I would need to pay a $50 fee. I told them I did nothing wrong and if they insist I pay this $50, I will go to another company. That's what I ended up doing. Now they have me on their file saying I was cancelled for non-payment. I will be taking them to small claims court if they do not resolve this to my satisfaction.

I've been chasing them for a call back for more than 2 weeks now and they never call back
Surprised they put me at fault for a car accident without calling me to get the full details of what happened.
Cheap service on so many levels!

They cancelled my policy WITHOUT notifying me! It caused a lot of problems for me and they refuse to accept their mistake. Avoid!!!

This is the absolute WORST company. The customer service is garbage, they never get back to you, you wait on the phone forever, get transferred to multiple people, and never get any answers. They also make changes to your policy without notice or reason.

They are happy to take your money, but no service at all. The claim was a disaster over 4 months and still waiting. Pretty much I am begging them to call me. A 1-star rating is too much for them.

Please stay away from this insurance company!
Unresponsive and unpredictable.
Got involved in a car accident Jan 27/ 2022.
For 6 weeks after reporting the accident couldn’t get anybody on the phone.
Finally managed to talk to somebody and they confirmed 0% at fault and told me to get the car to the shop.
A week later they called and told me that they changed their mind and declared me 50% at fault even though they submitted 0% already to the shop.
I could not believe it, not sure what to do now...
They feel at liberty to make and change their statement as they wish. They do not care about facts.
Please don’t make the same mistake as me, find better people to do business with...