Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
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(95 reviews)
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My accident happened on the 25th of February 2023 we are in July now and there is nothing done to my car. Whenever I call them they keep telling me they are waiting on the police notice yet. They said that the maximum time to hear from the police is 2 months and now we are waiting for over 6 months. Whenever I call my advisor no body is answering and when I try to call them, I get no response. Their website says they answer 24/7 and help with the claims but they are liars. Whenever it’s time to take the insurance mom off the account they always find enough but that one time we actually need their help we don’t get it. They are still taking off the money for the car but the car is not fixed for 6 months now. I would rate them a 0 if that way possible.
A number of years ago my 2001 Nissan Maxima Anniversary Edition 5 speed was written off due to a deer that jumped onto the highway in front of my car. My car was 11 years old and the blue book was like $4000.00 and that was what they initially were going to award to me. I begged them that my car was in the showroom impeccable condition with no rust, scratches, or damage. After some pleading that the car was worth more to the tune of $11,000.00 which was way higher than the norm for that vehicle that old, Pembridge Insurance sent a gentleman from Hamilton up to Waterloo to look at my vehicle. Even though the whole front end was smashed in he looked and said "you were not kidding, this is showroom condition inside and out. He allowed me to look all over Canada and USA to find a replacement similar maxima with a perforated leather interior, brushed stainless interior trim, and silver color 5 Speed Sport transmission package and every one I found was in much worse shape than mine. Except for one in California. A long way away. he agreed at that point that he would cut me a check for $11,000.00 for it and I got to keep the Alloy OEM rims and tires which I resold. I was worried that I would get stiffed by the insurance company and that they would try to get out of their obligations and neither of the two happened. They were fair, honest, respectable, and quick with my payout. I was very happy that when I really needed them, they were there for me and customized my replacement payout going outside their benchmark book value guidelines. I had a good guy.
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I had a hit-and-run accident on Nov 3, 2022. I called the insurance company and started the process of reporting the accident, halfway through I got disconnected and the agent didn't call me back. I went to the collision center to report the accident. Once back home I called again, and the call was transferred to the agent who started the report but got disconnected in the process. I called again each day for 6 days, each time was offered to send a message to get someone to call me. A week after the accident I called and was able to finally report the accident, I received the name of the adjuster and sent her an email with all the pictures and license plate of the person who caused the accident. After 3-4 days, I left a voice mail, but she never answered. After a week of waiting, I called again and was told that someone from their preferred car shop would call me. After 3 days of waiting I called and was told that they don't call, the driver has to call to book the appointment. The estimate was booked a week and a half after the phone call. They can only fix the car on Jan 27!
I called another shop that can do it sooner, and the lady on the phone was very nice and friendly. I called Pembridge to let them know and was told that as soon as Carstar send the estimate it was going to be forwarded to the other shop, this was on Monday. Today, I called again only to be told that I have to send the pictures to a link for an adjuster to make an estimate to send to the new shoo.
The people on the phone have been friendly and understanding but the time consumed on this matter is unreasonable and the conflicting information received in each call is unbelievable!
I am very frustrated and tired of trying to get things going. You can't delay your payments on renewal but they can take their sweet time to have things settled for you, this is the first time I have needed them and I am not impressed by the service.
My accident happened sep 14,2022. Still no call from an adjuster. It is 3 months to the day.
Hopefully, I get my car fixed.
Been a month and a half since the car got stolen. The adjuster was supposed to make contact after 4 days. Left a voicemail, and left emails, but no response. When you call the claims department they do absolutely nothing for you. Will be filing a complaint with the insurance regulator. The absolutely ridiculous and embarrassing excuse of customer service.
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I have to update my credit card information due to expire date. I have been waiting for 1 hour 18 min and nobody answered my waiting except recording the message "THANK YOU FOR CALLING ".
Do not sign up for this insurance!
I keep calling to Adjuster, but the autoreply message says that she will get back to me by the end of the day. But she never calls back.
25 days past since the accident.
My rental car coverage might expire before she will get back to me!
I would give this company 0 stars if I could. They are awful about everything and have horrible customer service skills, talking snarky and down on people isn’t how you get a good review. Never again
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Has anyone filed a complaint with intention of filing a grievance with the FSCO ombudsman? Seems adjusters are the worst at Pembridge. 2 months since I opened my claim and I still don't have a resolution.
It should not take over a month to figure things out. Either you are going to pay or not. Shame on you for a slow response.