Sonnet Auto Insurance Reviews

I am currently reading all the sudden cancellations without verbal notice, which then give you a bad rating and joke your insurance rates. My family had no claims all payments in time and sudden cancellation without notice, stating it does to others, “ risk that the application. Was submitted by a broker/ agent not contracted” This is fraudulent on sonnet’s part I am looking into legal action, and for others, I believe Ctv news should be aware and the public should know. Also, the better business bureau needs to be connected to investigate this fraud of a company.

I was with Sonnet for almost a year, while I was with them I had no new tickets/claims/accidents and they just decide to cancel me with no reason at all! I can’t believe I wasted my time with them. Sonnet is also known to give you a great low price your first year with them, and once it’s time to renew they’ll up your price without reason. Please do not waste your time with them.

They tried to up my auto policy by $30 I have no tickets or violations and when I contacted them to ask how much my home insurance would be if I cancelled my auto insurance and they couldn’t tell me that unless I actually did. They also couldn’t tell me how much of a discount I was currently getting since apparently, it’s only “up to” 20% if you bundle. Not sure what kind of company cannot see your policy details but this company sucks what’s the point of having customer service agents if they know next to nothing! Pointless...

I called to add a vehicle to my insurance. OMG!!! It was gonna cost me $283.00/month, more than my already existing car insurance. (One vehicle this would be a second ). I asked why so much, and the way I understood it was because my policy comes due in 4 months I had to pay for the year…. I just bought the car that day. Why do I have to pay for the year? I asked if I renewed how much would it be then, $342.00. Again OMG. I have never paid that much for insurance for my vehicles. My husband and I both have older clean driving records, no speeding tickets, accidents, claims etc. I am feeling so ripped off right now. Believe me when it is time for renewal SONNET is NOT getting my business.

The system is cumbersome and fails when you need it. Then no backup to resolve it except in m-f business hours. Then rate jumped 55% on renewal. Even though no tickets or claims. Thought must be doing something wrong, but customer service answered, "well, that's the rate".. useless.

In the middle of this pandemic, they have the guts to double my payment. Got no history of claims, no tickets, all records are clear. Not even using my vehicle that much cause of what's going on and yet they decided to double the payment. Such a CROOK thing do especially of what's happening right now. GOODBYE SONNET

Got an email last night stating the following: "We’re unable to renew your Sonnet Insurance auto policy... as we can no longer provide you with coverage. Your policy will be cancelled on December 29, 2019. We care that you’re always protected. Please be sure to find new coverage before your cancellation date. Sonnet Customer Service" Out of the blue. I've had them for less than a year and I made a hail claim because there was over $8000 damage to my vehicle and that is it. I've had no tickets, no accidents, nothing. NOT IMPRESSED

I was a happy sonnet customer for going on three years until I got a letter in the mail explaining that my policy would not be renewed. No claims, tickets or anything in that time. I contacted them and they claimed to have sent an email to me and I failed to respond within 30 days. I have combed through my inbox and the email simply does not exist. Their customer service "hero" whom I was on the phone with claims to have completed a forensic evaluation to say that the email was in fact delivered. They have spent more time arguing and trying to prove this email than actually providing any type of assistance and still refuse to continue my policy. I was invited by the agent to bring my concerns to the Sonnet ombudsman, but have had no luck reaching them going on two weeks after multiple calls and emails.

I switched to Sonnet from my group carrier due to price. However, this is a bait and switch tactic as my premiums for both years I’ve been with them have almost doubled and are now higher than my other carrier, all with no tickets or claims.

Had a policy for one year with no claims, tickets, nothing. The monthly rate has increased $100 over the year. Insurance companies are bloodsuckers, so you expect to be milked, but this is insane.