Sonnet Auto Insurance Reviews

Never use Sonnet Insurance as your auto insurance provider per my experience. Their system makes change to your account without your consent (it is illegal). Their system automatically increase your premium amount without any notifications until you receive an email noting "the change has been made" or you log into your account. Their system removes your name from the policy without notifying you which means you won't have coverage in case of car accident due to their systems issues. If you want to cancel the policy immediately because of the mess, their agents will tell you they would use the incorrect high premium amount for calculating the cancellation fee even though they admitted it's their fault. Also, they will charge you 2 months payment in advance which is unusual with other insurance companies. I had such a BAD experience with this company. My advice is DON'T TRY.....

The industry as a whole is monopolistic. I bought a brand new car and had it insured with Sonnet. The payment went through with no issues. I had a clean record, no claims, and or tickets in over 22 years. However for some reason, sonnet cancelled my insurance. I called them and they said they tried contacting me by email because they could not withdraw from my account. I called the bank and they said your account was fine and Sonnet was not withdrawing. I told Sonnet that I was willing to pay the lost amounts and get it settled with my bank. They said they could not and jacked my insurance. I tried to get another quote with other insurance providers and because of this issue of no fault of mine, they all bonded and monopolized against me. Sonnet corrupted my record and does not care. Stay far away from Sonnet.

Will just cancel for a non payment, even if you can make the payment and it's a processing issue. Cannot make early payments, will continually argue. Canceled my policy for a bank communication error and told me there was nothing they could do when I was trying to just make the payment since their recurring system caused my account to think it was fraud. Horrible service, no one to contact half the time. Now making it harder for me to get new insurance from a competitor, and are showing I'm a non paying customer which raises my risk setting when I've been trying to make either early or make up payments when the recurring schedule didn't work. Never received their registered letter which they just say was sent out, and the only emails I got regarding the time period associated was about an alumni offer.

Be careful with this company. If I could give a zero star I would. My credit card was not working so on the payment due date I called in a made the payment the same day first thing in the morning over the phone. They then put through cancellation for non-payment even though payment was made. In their position letter, as I will be putting in a complaint to the ombudsman, they refused to indicate that my payment was made the same day(which is fine I have bank records to prove it). Stay away

Don't use these guys they have no customer service and don't take payments out on the right dates and will even try to take payments early or try to charge you a double payment for them trying to take money out on the wrong dates and very hard to get a hold of anyone to resolve your issues and didn't even take my cancelation payment and sent me to collections. Don't ever use them nothing but problems they "only deal with emails" but when need to notify you they send you a registered letter that comes in too late to they can charge you more these guys are a joke!

I recently added a home policy to my car. Weirdly, the billing got messed up and instead of the total coming out together, the amounts were deducted separately from 2 different accounts.

One is the regular account where the payments are supposed to come and the other is the credit I used to pay the down payment.

Sonnet wouldn't take payment online or over the phone to fix the issue. Instead, they advised me maybe I should shop for another provider.

So I am. And you know what? I got a better rate.

I have had my policy near cancellation due to the error of Sonnet Insurance. On 2 separate occasions, Sonnet Insurance contacted me to state my bank did not allow the pre-authorized withdrawal due to my bank's error. After multiple trips to my bank as an unhappy customer, it was determined that it was Sonnet errors, not my bank. The lack of responsiveness and unprofessionalism received from Sonnet left me a very unsatisfied client. I would not recommend Sonnet Insurance to anyone. Please think twice before getting insurance with this company.

I have been happy with Sonnet for 3 years and all of a sudden I received a letter stating my policy will not be renewed because I did not respond to them in a timely matter. They reasoned that they sent me an email and I did not respond to them within 30 days. Thing is the last email I got from them was 2 months before they claimed to have sent this one. So, after 3 years with no claims and no missed or late payments they don't want me as a customer. I was told that I could get a new quote and reapply as a customer, but that would make my rate increase by $170/m which more than doubles my premium. I will now be taking all of my policies elsewhere.

This company is one of the typical insurance that will do everything in their power to not pay anything for a claim. I was recently in a not-at-fault accident and claimed the damage under this company. I went to 3 different certified collision autobody shops and got quoted at around $4000 on average with $3500 being the lowest. They asked me to take it to Carstar where they only take photos of the bumper and not underneath the car where the most damage is at Muffler and Intermediate Pipe. The adjuster came back with an estimate and refused to pay for the damaged tailgate and only the muffler part was included - total estimate was $2000 which only includes the muffler at $600 and bumper and I would have to pay a betterment fee of 75% at $600 and the muffler itself is $600. I said I would like to have it done in another autobody shop and they told me "We will only pay $1500 wherever you want it done." I told them I would like the muffler and intermediate pipe return to the condition prior to the accident - I don't need a new part, I don't care if they decide to smelt the parts back together but I am not paying a single nickel for a not-at-fault accident. Seriously, I was rear-ended and was victimized and they decide to victimize me even more. I intend to report this company to the Alberta insurance council for unethical business practice.