Sonnet Auto Insurance Reviews

I have been happy with Sonnet for 3 years and all of a sudden I received a letter stating my policy will not be renewed because I did not respond to them in a timely matter. They reasoned that they sent me an email and I did not respond to them within 30 days. Thing is the last email I got from them was 2 months before they claimed to have sent this one. So, after 3 years with no claims and no missed or late payments they don't want me as a customer. I was told that I could get a new quote and reapply as a customer, but that would make my rate increase by $170/m which more than doubles my premium. I will now be taking all of my policies elsewhere.

I chose Sonnet due to the simplicity of their online set-up, monthly payments, competitive rates and email communication. All went well in the beginning. Eight months in I had to file a glass claim to replace the front windshield on my Corvette, my first glass claim in 30 years. They stalled, tried to substitute after-market glass, which didn't exist, wanted to use glass from a lower-trim model and, finally, told me that they would not pay the full price for the correct part plus installation. Long story short and 12 days later my glass installer finally talked to the right level of management and the job was completed. My claims record for both home and auto insurance is spotless, save for the recent glass claim. Has been for 30 years. Come time for renewal and my auto policy increases by 12% and my home owner's by 186% - yes that's right, no claims and no changes from the previous year. I requested an explanation, in writing, they told me that they couldn't do that, not their policy, please call customer service or I could cancel my policies online. I'll let you guess what I did.

This company is one of the typical insurance that will do everything in their power to not pay anything for a claim. I was recently in a not-at-fault accident and claimed the damage under this company. I went to 3 different certified collision autobody shops and got quoted at around $4000 on average with $3500 being the lowest. They asked me to take it to Carstar where they only take photos of the bumper and not underneath the car where the most damage is at Muffler and Intermediate Pipe. The adjuster came back with an estimate and refused to pay for the damaged tailgate and only the muffler part was included - total estimate was $2000 which only includes the muffler at $600 and bumper and I would have to pay a betterment fee of 75% at $600 and the muffler itself is $600. I said I would like to have it done in another autobody shop and they told me "We will only pay $1500 wherever you want it done." I told them I would like the muffler and intermediate pipe return to the condition prior to the accident - I don't need a new part, I don't care if they decide to smelt the parts back together but I am not paying a single nickel for a not-at-fault accident. Seriously, I was rear-ended and was victimized and they decide to victimize me even more. I intend to report this company to the Alberta insurance council for unethical business practice.

I would never recommend this company. I am owed a refund ($72.53) still not in my PayPal account after 30 days since I cancelled the auto policy (I sold my car). I am getting nothing but smoke and mirrors ("technical issues") and nonsense from them. This is absolutely ridiculous to be at this point when for over 3 years I faithfully paid my premium timely each month. But when it comes to paying their customers back timely, no scruples. They have held my money for a month to earn what? Pennies of interest? How is it a "technical issue" to send a PayPal transaction? It takes seconds to log in and send a payment manually, which their Finance Dept. should have done immediately upon hearing from me via a CSR agent that the payment they took 2 weeks to process never arrived (cancelled the 10th; finally got around to supposedly processing the PayPal refund on the 26th of Dec.---- that is incredible enough, right?). Just told today they are still looking into this... Good grief, who is running this slipshod operation anyway?