Sonnet Auto Insurance Reviews

The worst insurance company out there! They do not care that you were in an accident and especially if you were NOT at fault. My car did not need to be written off yet they still did that. I haven’t sent my settler cheque AND took back my rental. So now I have no vehicle or money and no one will contact me nor help me from this company. They have made this experience completely horrific and should be sued for how they treat people.

I have had my policy near cancellation due to the error of Sonnet Insurance. On 2 separate occasions, Sonnet Insurance contacted me to state my bank did not allow the pre-authorized withdrawal due to my bank's error. After multiple trips to my bank as an unhappy customer, it was determined that it was Sonnet errors, not my bank. The lack of responsiveness and unprofessionalism received from Sonnet left me a very unsatisfied client. I would not recommend Sonnet Insurance to anyone. Please think twice before getting insurance with this company.

They falsely inform you of fake policies and procedures. Then when the time comes they turn around and steal your vehicle from you for false damages and come at you with a list of new "policies" that you were "misinformed" about. The company is a waste of time and money to deal with. They will make up damages to "write off" your car so they can auction it won't allow a buyback, oh and if you want to cancel your claim they write it off anyway and charge you for using the rental coverage YOU PAY FOR as well as tow fees and lot fees etc.

Customer for over 2 years going to 3. In quick words, I literally got pushed away by their customer service agent to look for insurance elsewhere because I missed the "paper renewal application" email timeline. Verbally changed my email last November which was approved and was now told changes are only done online. Because of their mistake & lack of customer service I'm out of insurance in extremely short notice. The most surprising part is she said I can't re-quote with them for another month until the "renewal paper" gets processed? Lack of comprehensive policies have you losing customers.

Do not go with this company. I’ve had a claim going for 5 months now, I’ve emailed, phoned, did all I could, never got a reply. The collision was not my fault and I still ended up paying because they would not deal with anything and I needed my truck fixed. If I could afford to sue this company I would. Stay very clear away from them. I hope their business goes under.

I had insurance for 3 years. No claims no tickets. I got an email asking to fill the insurance application. Sent the mail via FedEx within the time frame. Logged into my account and it says my insurance won’t be renewed because they didn’t receive the information within the time frame that was given to me. I initially switched to Sonnet because their rates were a lot better than my previous company. They took my premium for two cars for 3 years and probably decided that they can’t keep insuring me at this price and can’t double my rate either instead they cancel. Hopefully, someone decides to sue this scam company. I heard from a friend when it comes to claiming it’s a nightmare dealing with them as they will try everything they can to not pay the claim.

Very very disappointed by their customer service. I had full/coverage maximum insurance, cost me an arm and a leg. I had a hit and run accident and after much effort was able to reach them by phone. I was directed at an auto shop, was assured everything would be taken care of. After a couple of weeks of no response from them, I finally was told that they will not be covering the cost of repairs, no apparent reason. Now I am stuck with a history of the insurance claim and no work that was done by them. I wish there was a law that would prevent such scams and fraud and keep the company accountable for their actions.

Everything was okay until I was involved in an accident (FAULT) and I had to make a claim. No rental was provided until the claim was approved which was never. Very unprofessional and they communicate with me through email. Trust me it not worth signing up with this insurance company... I was so frustrated to the point I got tired of emailing back and forth with them. No claim was filed and now I have to pay for the cost and storage tow of my car as the lady told me. Finding every possible way to deny a claim and save money. Trust me - save your money. NEVER even think about signing up with them.

I have been insured with Sonnet for less than a year. My boyfriend and I bought a second vehicle and I went to add it and him to my policy. I added him and suddenly it popped up on the screen that my policy was being cancelled as of Oct. 26. No explanation or anything. I was freaked out so luckily customer service was still open. Apparently, they wouldn't insure him even as an occasional driver because of 1 minor 50% at-fault accident claim in 2016 and one cancellation for non-payment, which is silly. But instead of just saying - hey you can't add this driver, they try to cancel your insurance with no explanation unless you call in. Then you wait on hold for forever before anyone answers. I waited for 20 minutes and then hung up the second time I called. The customer service representative was very helpful and friendly, just the company itself I am not impressed with at all.

I was a happy sonnet customer for going on three years until I got a letter in the mail explaining that my policy would not be renewed. No claims, tickets or anything in that time. I contacted them and they claimed to have sent an email to me and I failed to respond within 30 days. I have combed through my inbox and the email simply does not exist. Their customer service "hero" whom I was on the phone with claims to have completed a forensic evaluation to say that the email was in fact delivered. They have spent more time arguing and trying to prove this email than actually providing any type of assistance and still refuse to continue my policy. I was invited by the agent to bring my concerns to the Sonnet ombudsman, but have had no luck reaching them going on two weeks after multiple calls and emails.